Randi Groff

Experience

• 

  Starbucks

  Jul 2016 - Sept 2022

  Barista

  - Prepare and serve high-quality beverages following Starbucks recipes and standards to ensure consistency and customer satisfaction- Provide exceptional customer service by greeting customers, taking orders accurately, and answering any questions- Maintain cleanliness and organization of the store to uphold high standards of cleanliness and hygiene

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  Swift Nature Camp

  May 2019 - Aug 2019

  Summer Camp Counselor

  - Supervise and ensure the safety of campers during various activities, including games, crafts, and outdoor trips- Foster a positive and inclusive environment by promoting teamwork, respect, and friendship- Plan and facilitate engaging and age-appropriate activities that promote personal growth, skill development, and social interaction

• 

  St. Norbert College

  Aug 2019 - May 2020

  Operations Coordinator

  - Oversee daily office operations, ensuring smooth functioning of administrative tasks, including scheduling, correspondence, and supply management- Coordinate with department heads to facilitate interdepartmental communication and support cross-functional initiatives, fostering a cohesive and productive work environment-Schedule and facilitated all staff meetings and other work events

• 

  Associated Bank

  Jun 2020 - Jan 2021

  Customer Service Representative

  -Answered customer calls in a timely consistent, timely manner and provided customers with optimal customer service-Studied and understood bank policy and information in order to help customers and other representatives -Trained other representatives in retail deposits

• 

  Nicolet National Bank

  Jan 2021 - Oct 2021

  Operations Support Assistant

  -Answered hotline calls and executing tasks given by bankers, executives, and other frontline personnel in a quick, efficient manner-Completed daily tasks and troubleshooting complex situations.-Maintained workflows and used Salesforce to complete assigned cases-Worked to create a fraud program with management

• 

  Communities In Schools of Mid-America

  Oct 2021 - Oct 2022

  Project Operations

  -Created post-secondary outreach programming by conducting research and gathering data to inform program design-Established organizational presence across three states and performed initial outreachNetworked and conducted meetings with institution executives to pitch programming and partnership opportunities-Successfully gained instrumental partnerships-Created procedural documents and trained colleagues in processes Created branded marketing content

• 

  AmeriCorps VISTA

  Oct 2021 - Oct 2022

  Americorps Vista
• 

  Planet Fitness

  Jan 2023 - Mar 2023

  Fitness Trainer

  - Conduct one-on-one fitness consultations with members to assess their goals and create personalized workout plans- Lead group fitness classes, providing dynamic and engaging workouts for members of varying fitness levels- Monitor and assist members on the fitness floor, offering guidance on proper exercise techniques and equipment usage while creating an encouraging environment - Maintain a clean and organized workout environment, ensuring equipment is properly maintained and sanitized- Adhere to company policies and procedures, promoting a safe and positive gym experience for everyone Show less

• 

  Iron Angel Fitness and Nutrition

  Mar 2023 - Apr 2024

  Head Fitness Coach and Owner

  - Develop personalized fitness programs tailored to individual client needs and goals- Conduct initial consultations and assessments to determine clients' fitness levels, health history, and objectives- Lead in-person training sessions, ensuring proper form and technique to prevent injuries.- Provide virtual training sessions via video conferencing platforms, adapting exercises for remote delivery.- Offer nutritional guidance and lifestyle recommendations to complement fitness routines.- Track clients' progress and adjust workout plans as needed to ensure continuous improvement- Manage client scheduling and bookings for both in-person and virtual sessions- Stay updated on industry trends, research, and certifications to enhance expertise- Market and promote personal training services through various channels, including social media, networking, and client referrals- Handle administrative tasks such as billing, invoicing, and client communication- Foster a supportive and motivating atmosphere to inspire clients to reach their fitness goals Show less

• 

  StretchLab Franchise

  Mar 2023 - now

  Delivered personalized assisted stretching sessions and MAPS assessments to improve client mobility and wellness, while mentoring and training flexologists to uphold service standards.Oversaw daily studio operations, including staff scheduling, inventory management, and maintaining a clean, functional environment.Drove membership sales and retention through exceptional customer service, marketing initiatives, and community engagement.Supported recruiting, onboarding, and team development, while monitoring studio financials and achieving sales targets Show less - Conduct initial consultations with clients to assess their mobility levels and develop personalized stretch plans based on clients' needs and goals- Administer assisted stretching sessions using various techniques and modalities while educating clients on body mechanics- Monitor clients' progress and make adjustments to stretch plans as needed- Maintain accurate records of client sessions and progress- Stay updated on latest research and developments in stretching and mobility- Ensure a safe and comfortable environment for clients during session Show less

  • Assistant General Manager/Lead Flexologist

    Apr 2024 - now

  • Flexologist

    Mar 2023 - Apr 2024