Sylvie SARABWE

Experience

• 

  Executive Assist Africa

  Nov 2020 - Dec 2021

  During this role I:- Conducted product discovery sessions with business analysts, research teams, and management to identify potential products and features.- Collaborated with the development team to design product prototypes.- Documented product requirements by converting the roadmap into actionable implementation items.- Identified and addressed gaps in clients' business processes across various industries, enhancing efficiency with automation tools and achieving a minimum 25% increase in process optimization. Show less Executive Assist Africa focuses on providing affordable digital solutions by discovering, designing, and developing tools that boost productivity and yield innovation and growth. My role consisted of:- Onboarding departments on productivity tools, ensuring efficient continuity of work activities.- Unifying work experience by integrating project management, marketing, and CRM tools, optimizing internal business processes.- Facilitating software adoption for customers through tailored documentation and served as the main point of contact for issue resolution and guidance. Show less

  • Solution engineer/ Software Support Specialist

    Apr 2021 - Dec 2021

  • Software as a Service Admin

    Nov 2020 - Apr 2021
• 

  Irembo

  Sept 2022 - now

  As a product manager I:- Lead the discovery and definition of solutions that address client issues in a manner that enhances the overall value of the product.- Coordinate product releases by closely collaborating with the development team to review requirements implementation, test cases, and product designs, as well as ensuring that all necessary documentation is available for stakeholder sign-offs.- Conduct product demos for existing and potential customers to ensure clarity and encourage product adoption.- Organize discovery interviews and feedback sessions to gather insights that can yield feature/product ideas that can significantly enhance the product. Show less IremboPay is a market-leading payment gateway that allows businesses and institutions of all sizes to streamline their payment processes.As an Associate Product Manager I:- Led the update of product documentation to align with production, enhancing stakeholder understanding and facilitating clear test cases.- Identified client pain points and defined solutions, writing detailed product requirements and use cases for implementation.- Provided dedicated support to the engineering team, attending partner sessions to ensure clarity during feature implementation. Show less

  • Technical Product Manager I (IremboPay)

    Oct 2023 - now

  • Associate Product Manager (IremboPay)

    Sept 2022 - Oct 2023