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Ramesh Guled

623 followers

Bengaluru, Karnataka, India

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Timeline
About me
*Certified & seasoned IT professional offering more than 06 years of qualitative experience in service delivery & IT infra management in Both Dedicated and Shared service support modules. *Expertise in delivering End to End IT Infra support Including Technical service desk and Multiple Datacenter Domains for Delivered customer base across the India from various business sectors. *Well versed with ITIL standard Best practices and Project Management concepts with relevant Hands-on experience. *Prince2 Certified.
Education
- NTTF (Nettur Technical Training Foundation)
  2008 - 2011
  Diploma in computer science Computer Science 69.02
- Adithya Institue of Management & Studies & Resarch, Yelahanka Bangalore
  2014 - 2016
  Bachelor of Technology - BTech COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES 70.41
Experience
- Wipro Limited
  Nov 2011 - Nov 2018
  - Service Delivery Lead
    Dec 2013 - Nov 2018
  - Senior Application Support Engineer
    Nov 2011 - Dec 2013
- HCL Technologies
  Nov 2018 - Mar 2022
  SIAM Technical Specialist
  • Provide Incident and Problem Management support by following Standard Operating procedures of Incident and Problem Management.SIAM, IT Infra support,Project Management, Prince2 & ITIL V4 Service Management Certified
- Dell Technologies
  Apr 2022 - Nov 2022
  Business Operations Advisor
- Wipro Technologies
  Nov 2022 - now
  Senior consultant - Business Advisory management
Licenses & Certifications
- ITIL Service management
  AXELOS Global Best Practice
  Mar 2019
- SIAM
  EXIN
  Apr 2020
- Prince2
  AXELOS Global Best Practice
  Nov 2015

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