Dumisani Maluleke

Experience

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  ICS

  Jan 2006 - Jul 2006

  IT Technician

  Installation, Trouble Shooting, PC maintenance, user support, presentation preparation, server maintenance and back-up server files Call Logging and SLA managementNetwork configuration, LAN and WAN setup.Active directory maintenance and user Set-up.Heat 1st Line support and system administrator.

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  Diebold Nixdorf

  Jun 2007 - Nov 2007

  ATM TECHNICIAN

  • Commissioning and preparation of ATMs for installation • Physical installation of ATMs at merchant site • Installation of related signage at site • Managing parts and components boot stock • Ongoing maintenance of ATMs including servicing and preventative maintenance • Travel within South Africa to perform servicing, installations and repairs • Dealing with, and training customers telephonically and in-person • Conducting merchant and internal training sessions • Pursuing and referring sales leads on behalf of the company • Preparing operational and technical reports on an ongoing basis Show less

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  MIC, Prestige and Decocraft (a div of Brandcorp (Pty) Ltd)

  Nov 2007 - Jul 2008

  Assistant Manager IT

  - Assistant to IT Manager with all general IT duties.- Installation, trouble shooting, PC maintenance, user support, presentation preparation, server maintenance and back-up server files - Network configuration, LAN and WAN setup.- Active directory installation, maintenance and user Set-up.- Printer set-up and problems solving - New PC and Laptop configuration, Setup and repairs.- Syspro, SQL database administrator/Query builder, crystal report and Q-docs software (user support) And Siclops import and export runner (Data capturing and product support) - Dig cell mobile configuration and monitoring. - Extensive research in new software development, technology devices and IT trends - IT Equipment Auditing and Inventory controller. - System Administration, Call Logging and SLA management and Generating credit notes numbers Show less

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  BCX

  Aug 2008 - May 2012

  Senior Customer Engineer

  Supervise, train and mentor engineers and internship students. Installation, trouble shooting, PC maintenance, user support, presentation preparation, server maintenance and back-up server files and manually tape backup. Call Logging and SLA management.Maintaining and monitoring all computer systems. And Software support (Anti-virus, office automation.SQL scripting/coding, administration and database developer. Monitor and supervise all PC and laptop repairs. Extensive research in new software development, technology devices and IT trends Router Scripting and set-up. Active directory maintenance and user Set-up.Network configuration, LAN and WAN setup.Project administrator, Rollout, software diagnostic and installation, and User’s manual designer.IT Equipment Auditing, inventory controller and Information Technology policy, procedures and training documents development. And maintan IT security plan.Liaise with vendors with regard to their products or Equipment. Show less

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  Jesus is Lord Christian Center

  Jan 2011 - Dec 2013

  •Oversee and present budgets, accounts and financial statements to the management committee•Liaise with designated staff about financial matters•Ensure that appropriate financial systems and controls are in place•Ensure that record-keeping and accounts meet the conditions of funders or statutory bodies•Ensure compliance with relevant legislation.•Present regular reports on the organisation's financial position•Prepare accounts for audit and liaising with the auditor, as required•Present accounts at the AGM•Advise on the organisation's reserves and investment policy. Show less

  • Youth Treasurer

    Jan 2012 - Dec 2013

  • Youth Chairperson

    Jan 2011 - Dec 2013
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  Collective Dynamics

  May 2012 - Nov 2013

  Database Administrator

  SQL coding and adminministrationDocument Software Requirement Specification.Develop Coding according to the Software Design Document.Document installation manualICT audit and resource management.Develop Management reports.ICT strategic policies development and user documentation.ICT projects management and standard implementation.Manage ICT budget and Service Level Agreement.Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Trains staff on use of hardware and software.Performs upgrades on systems to ensure longevity (permanency).Ensure all Dialers are up and running before 8 o clock every morning.Ensure all .vox call recordings are copied over 3 times a day.Running of SQL scriptsBackup exec.Daily Statement imports.Floor planning and ICT Equipments structuringData Analysis Show less

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  KGATO PROJECT MANAGEMENT

  Nov 2013 - Sept 2017

  SYSTEM ENGINEER

   Database Administration and business analysis processes. Manage the System Development Life Cycle SQL scripting, coding, administration and SQL Query Analyzer and reports.  Document Software Requirement Specification. Develop Coding according to the Software Design Document. Document installation manual and user guides. Maintain and monitoring of all Systems and all ICT Infrastructure.  Extensive research in new software development, technology devices and IT trends  Active directory Installation, maintenance and user Set-up. SQL Server user set-up and Data management. Installation, trouble shooting, PC maintenance, user support and server maintenance  Back-up Exec, Backup management plan and data recovery. Vending System Monitoring and maintenance ICT audit and resource management, versions and Licenses. Develop Management reports. ICT strategic policies development and user documentation. ICT projects management and standard implementation. Manage ICT budget and Service Level Agreement. Data Storage and Setup. Backup storage management. Data Analysis Change control management Create automate XML system reports Project Lead Show less

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  Centennial

  Jan 2014 - Sept 2017

  Project Leader

   Manage project implementation team, team co-ordination and project quality assurance. Project communication planning. Project budget management. Project resource utilization management. Business Analysis and Define project scope or deliverables. Manage Service Level Agreement and liaise with all stakeholders. Business Requirement Specification and establish business strategy. Define configuration specifications and business analysis requirements. Perform quality assurance and enforce compliance. Define reporting and alerting requirements. Develop relationship with partners or customers, working with them to optimize and enhance the integration and acceptance testing. Design, document and maintain system processes. Development of training and implementation material  Report on common sources of technical issues or questions and make recommendations to the team and all stakeholders. Communicate key insights and findings to the team and all stakeholders Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer. Develop project management plan. Create Work Break down Structure. Business case, feasibility study development and documentation. Create conceptual prototypes Change control management. Document Software Requirement Specification. Manage the System Development Life Cycle Enforce risk management practices.  Prepare tender technical proposals and implementation plans as per tender document. Prepare tender bidding presentations and equipment for demonstrations. ICT strategic policies and procedures development. Manage the overall project within triple constraints (Cost, time and scope) to achieve quality deliverables. Show less

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  Gunyuli Consortium

  Jul 2014 - now

  Project Manager

   Managing stakeholder’s interest by approving project objectives Business analysis and advice on the management of projects Organizing and managing the various professional people working on a project Conduct risk assessment Project Scope and deliverable management Project deliverable quality management Manage and keep track of progress Recruiting specialists and sub-contractors Monitoring sub-contractors to ensure guidelines are maintained Manage project implementation team, team co-ordination and project quality assurance. Project communication planning and Project budget management. Project resource utilization management. Business Analysis and Define project scope or deliverables. Manage Service Level Agreement and liaise with all stakeholders. Business Requirement Specification and establish business strategy. Define configuration specifications and business analysis requirements. Perform quality assurance and enforce compliance. Define reporting and alerting requirements. Develop relationship with partners or customers, working with them to optimize and enhance the integration and acceptance testing. Design, document and maintain system processes. Development of training and implementation material  Communicate key insights and findings to the team and all stakeholders Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer. Business case, feasibility study development and documentation. Change control management. Document Software Requirement Specification. Manage the System Development Life Cycle Prepare tender technical proposals and implementation plans as per tender document. Prepare tender bidding presentations and equipment for demonstrations. ICT strategic policies and procedures development. Manage the overall project within triple constraints (Cost, time and scope) to achieve quality deliverable. Show less

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  Vodacom

  Jun 2018 - Sept 2022

  Specialist Business Analyst

  Assessing the business concept and objective in terms of feasibility, technical functionality, impact and cost. Ensure that user requirements for the business units are documented, developed and delivered and get involved in designing optimal solutions including process optimisation that meets the objectives of the business portfolio. Supports the business unit owner in the formulation of an initiative by determining problems and identifying business needs to ensure that the business needs are aligned to the business strategic & tactical goals.To document and manage changes to requirements throughout the project life cycle by capturing requirement attributes and building a traceability matrix.Identify the risks related to changes in requirements, determine the impact those risks may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible.To ensure effective communication and liaison with all stakeholders.To ensure that deliverables developed meet the business requirements and quality standards. Ensuring development is aligned to business outcome.Act as a bridge between Technology team and all internal customers guaranteeing coordination. Implement strategies for gathering, reviewing, analyzing and specifying requirements. Prioritize requirements and create conceptual prototypes/mock-ups.Business process modelling, traceability and quality management techniques.Apply best practices for effective communication and problem-solving.Ensure alignment with Project Management in regards to project needs, implementation approach and deliverables.Ensure well alignment and communication between internal customers and technology team.Ensure all relevant project documentation (in accordance with Project Management Office standards) are timeously loaded and available in the PMO SharePoint. Support the project manager ensuring minimal findings against project delivery governance when conducted by internal audit on projects. Show less

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  Nedbank

  Oct 2022 - now

  Business Analyst III