Keith Boyer

Experience

• 

  Keyser & Miller Ford

  Dec 2009 - Dec 2014

  Shop Foreman

  Managed and trained a team of five auto technicians to ensure quality mechanical repairs in a timely fashion.Obtained Master Technician role through multiple ASE and OEM courses.Scheduled and delegated all incoming work based on the level of abilities of the technicians.Interacted with customers during the repair process to keep them informed of the cost and completion date of the repair.

• 

  Penske Truck Leasing

  Dec 2014 - now

  Manages high dollar repairs and estimates for over 3K+ Consumer Fleet Trucks that has resulted in over $825,000 cost savings in 2015 and $300,000 through July 2016.Handle escalated customer concerns and repair issues for Customers including, but not limited to: Allied Construction, Atlantic Relocation Services, and Asplundh Construction, and Iron Mountain.Communicate directly with manufacturers to negotiate replacement of warrantable items on repairs that may lower the cost for customer.Maintain a strong partnership with above customers to provide a program for Preventative Maintenance for close to 11,000 units including company vehicles.Assist with the implementation of training curriculum for new and existing associates with a primary focus on providing a technical education to associates to build a more efficient team of repairs for Penske Customers. Show less

  • District Service Manager

    Jun 2020 - now

  • Branch Service Manager

    Mar 2018 - Jun 2020

  • Operations Support Supervisor

    Dec 2016 - Mar 2018

  • Major Repair Specailist

    Dec 2014 - Dec 2016