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Rochelle Cajucom - Pagulayan

Rochelle Cajucom - Pagulayan

IT Service Desk

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  • Timeline

  • About me

    Product Owner, IT Enterprise Shared Services

  • Education

    • De La Salle - College of Saint Benilde

      2010 - 2013
      Bachelor of Science in Business Administration Major in Computer Applications Business Administration and Information Technology

    • Saint Mary's College Quezon City

      1998 - 2010
      Elementary to Highschool

  • Experience

    • Bangko Sentral ng Pilipinas

      Jun 2013 - Sept 2013
      IT Service Desk

    • Emerson Climate Technologies

      Nov 2013 - Feb 2014
      Associate Monitoring Technician

      Monitoring and Troubleshooting of Refrigeration Alarms of Big Supermarkets, convinience stores and restaurants.

    • Expercs Inc.

      Apr 2014 - Oct 2014
      Promotional Coordinator

      I am deployed to Nestle Inc. as an contractual employre. I work with the Cycle Plan Activation Group under the Channel and Category Sales Development Department. I usually monitor activities that will run through every quarter. I also monitor the outgoing and incoming materials that will be used in every planned activity.

    • Accenture

      Jul 2015 - Dec 2021

      - Lead Product Owner/Functional Architect for an Internal Common Tool- Gathering Client requirements for Tool Changes/Customization/Enhancement > Includes creation of Functional Design/s > Creation of User Stories and Acceptance Criteria > Attending/Facilitating Backlog Grooming, Sprints, Sprint Reviews- Provides Demo and Training to Clients- Working with Development team in implementing the changes in tool- Ensures stability of tool before turning it over to Clients- Supports Stabilization Process in the Deployment Show less

      • Business & Integration Architecture Senior Analyst

        Jun 2020 - Dec 2021

      • Product Owner

        Sept 2019 - Dec 2021

      • Business & Integration Architecture Analyst

        Sept 2019 - Jun 2020

      • Project Control Services Analyst

        Jun 2017 - Sept 2019

      • Project Control Services Associate

        Feb 2016 - Jun 2017

      • Associate Software Engineer

        Jul 2015 - Feb 2016

    • Royal Caribbean Group

      Dec 2021 - now
      Product Owner

      - Agile Product Owner- Handles HR Applications such as Hotel & Transpo Booking and Visa Applications- Basic Salesforce Administrator Knowledge- Salesforce Integration with Internal IT HR Products- Spearheaded the implementation of Salesforce Case Management (Web to Case, Chat to Case and Email to Case) using Service Cloud

  • Licenses & Certifications