Rob Baxter

Computer Repair Technician - Network Engineer

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Canada

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Timeline
About me
Network Engineer
Education
- TriOS; 3 Operating Systems
  -
  Network Engineer Information Technology
  Activities and Societies: Internship Hands on training to establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software, related computer peripheral equipment to maintain internet, intranet web sites, web-server hardware, software, monitor, optimize network connectivity security and performance.
- Mohawk College
  2006 - 2008
  Civil Engineering
- Seneca Polytechnic
  2003 - 2005
  Civil Engineering
Experience
- PC Help
  Apr 2006 - Jun 2012
  Computer Repair Technician - Network Engineer
  • Removed spyware, adware, keyloggers, malware, viruses & rootkits• Built, customized towers & installed preferred operating system• Repaired peripherals, phones, fax machines, fans, motherboards, drives, power supplies, PCI & RAM.• Executive office administration with advanced-level computer skills, accounting & data entry analyst• Developed template layouts, invoicing & contract proposals• Marketing, graphic & production designs that informed & captivated consumers• Networking; switches, routers, port forwarding & TCP/IP, DNS, DHCP, tweaking & CISCO configurations• Data backup & recovery, cloud, mirrors, partitions, raid 5 & disk imaging & security• Designed impenetrable server structures Show less
- Windstream
  Sept 2009 - Oct 2011
  Desktop Support Analyst, Internet Connection Specialist, Sales & Customer Service
  • Tier I, II & III help desk remote support technician in a high-pressure environment • "Log Me In" professional, remote computer repair, producing intricate documentation tickets • Internet connection specialist with advanced CMD knowledge • Top agent for customer service, call quality & sales• I inspired new company guidelines which resulted in revamping the entire outline & process
- God In A Nutshell #1 in Google
  Apr 2014 - Jul 2024
  Server, Website Administration & Design, Security, SEO & Social Media Expert
  • Installed, and optimized Linux server, client, components, & applications • Developed new processes & procedures for the management of the server environment • Website layout & design• Set up email administration, and multiple user access management • Deployed environment, installed platform, A/B testing, software installation, backups, & security• Search engine optimization, detailed examination maximizing traffic resolving every impeding issue• Marketing; social media expert, bypassing constantly updated algorithms & paid walls at server levels Show less
- Apple
  Jan 2016 - Jan 2018
  IOS & MAC+ Certified Tier 2 Technical Support, Product Services & Sales
  • Delivered enthusiastic & friendly customer service & sales while maintaining a high degree of professionalism.• Tier 2 troubleshooting on all apple products, iOS devices & MAC OS computers• Resolved every advanced technical issue unless the software needed to be developed by the Apple Engineers & included in the next update
Licenses & Certifications
- CompTIA A+, CompTIA Operating Systems, CompTIA A+ Hardware, BlackBerry Support Specialist, MCITP: Server Administrator, CISCO, Microsoft Windows Client Configuration, CompTIA Linux, CompTIA Network +, & I will obtain any required.
  Microsoft
Honors & Awards
- Awarded to Rob Baxter
  Customer Service & Call Quality - I inspired new company guidelines which resulted in revamping the entire call quality guidelines.
- Awarded to Rob Baxter
  SEO (Search Engine Optimization) - #1 in Google
- Awarded to Rob Baxter
  Sales - Top sales agent
Volunteer Experience
- Network Engineer, Computer Technician
  Issued by C.A.T.C.H. - Community Access to Children’s Health on Jun 2006
  Associated with Rob Baxter