Leslyn Alcantara

Experience

• 

  Fonality Philippines

  Aug 2010 - Jan 2011

  Customer Care Support

  Set up an appointment with the client for the tutorial of an asterisk-based PBX, both cloud and premise, based systems. Discuss the features and benefits of the system. Troubleshoot issues including IP phone configuration and VoIP telephony.

• 

  Aegis PeopleSupport Inc.

  Jan 2011 - Feb 2012

  Sales Support Specialist

  Handles the complete order process. Including, but not limited to, compliance report creation, credit status approval requests, validation and order submission. Some of the products that we handle are CaaS (Computing as a Service), Akamai (Web Acceleration Software), IPAH (IP Application Hosting) and RAM (Remote Access Management).

• 

  Concur Technologies

  Apr 2012 - Jun 2015

  Implementation Consultant

  Helps the clients understand the use of Concur Expense System. Trains the client how to configure the system and helps familiarize themselves in using it. Helps them prepare in deploying Concur to the Company.

• 

  Five9

  Jun 2015 - Jan 2016

  Professional Services - Implementation Project Manager

  Gathers the client’s system requirements to be able to configure their virtual contact center that will suit their business needs. Trains the administrators or the end-users for them to be able to manage well their system after the implementation process.

• 

  Genesys

  Sept 2016 - now

  Manages multiple projects (using Waterfall and Agile methodologies), from medium to large-sized markets in different Genesys platform. Acts as the primary interface with customer to manage customer expectations, develop a risk mitigation strategy, resolve issues, and communicate internally and externally to IT organizations. PMs also lead internal projects for organizational efficiencies and improvement, as well as leading pre-sales efforts around large opportunities. • Implementation and integration of the Genesys customer service solutions;• Remotely deploy and configure Genesys applications.• Building functional applications based on the Genesys core technology• Building reports on top of the Genesys analytics solution

  • Professional Services - Project Manager

    Sept 2016 - now

  • Professional Services - Implementation Consultant

    Sept 2016 - now