Leslyn Alcantara

Leslyn Alcantara

Customer Care Support

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location of Leslyn AlcantaraMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Professional Services Senior Project Manager

  • Education

    • DE LA SALLE LIPA, Inc.

      2001 - 2006
      BS Computer Science
  • Experience

    • Fonality Philippines

      Aug 2010 - Jan 2011
      Customer Care Support

      Set up an appointment with the client for the tutorial of an asterisk-based PBX, both cloud and premise, based systems. Discuss the features and benefits of the system. Troubleshoot issues including IP phone configuration and VoIP telephony.

    • Aegis PeopleSupport Inc.

      Jan 2011 - Feb 2012
      Sales Support Specialist

      Handles the complete order process. Including, but not limited to, compliance report creation, credit status approval requests, validation and order submission. Some of the products that we handle are CaaS (Computing as a Service), Akamai (Web Acceleration Software), IPAH (IP Application Hosting) and RAM (Remote Access Management).

    • Concur Technologies

      Apr 2012 - Jun 2015
      Implementation Consultant

      Helps the clients understand the use of Concur Expense System. Trains the client how to configure the system and helps familiarize themselves in using it. Helps them prepare in deploying Concur to the Company.

    • Five9

      Jun 2015 - Jan 2016
      Professional Services - Implementation Project Manager

      Gathers the client’s system requirements to be able to configure their virtual contact center that will suit their business needs. Trains the administrators or the end-users for them to be able to manage well their system after the implementation process.

    • Genesys

      Sept 2016 - now

      Manages multiple projects (using Waterfall and Agile methodologies), from medium to large-sized markets in different Genesys platform. Acts as the primary interface with customer to manage customer expectations, develop a risk mitigation strategy, resolve issues, and communicate internally and externally to IT organizations. PMs also lead internal projects for organizational efficiencies and improvement, as well as leading pre-sales efforts around large opportunities. • Implementation and integration of the Genesys customer service solutions;• Remotely deploy and configure Genesys applications.• Building functional applications based on the Genesys core technology• Building reports on top of the Genesys analytics solution

      • Professional Services - Project Manager

        Sept 2016 - now
      • Professional Services - Implementation Consultant

        Sept 2016 - now
  • Licenses & Certifications