Rita Kidd

Experience

• 

  Magic Memories

  Mar 2016 - Apr 2018

  Photography Supervisor

  Problem-solved and resolved guest complaints using clear communication and negotiation skillsLead a team to achieve sales targetsLiaised with guests, frontline staff, fellow supervisors and upper management regarding team performance and sales targetsCompleted administrative duties including stock counting and ordering, emails and customer service enquiries

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  Flight Centre Travel Group

  Apr 2018 - Sept 2020

  Travel Consultant

  In this role I had to:Work to tight deadlines to secure bookings Work towards KPI’s to achieve and surpass targetsBalance competing priorities such as inbound calls, customer walk-in’s, emergency situations and existing customer bookingsPrioritise under pressure and during emergencies while delivering consistent results without errorComplete advanced administrative duties including finance reconciliation, record keeping and invoicing Cultivate and maintain team and client relationships through effective written and verbal communication Manage a diary and calendar system to remain highly organised Show less

• 

  Lion

  Sept 2020 - Mar 2023

  In this role I have taken on additional duties to support my team and my leader. I have gained experience in project planning, process mapping, coaching others and data analysis. In addition to my usual duties I am responsible for:Identifying areas of improvement within our business unit and assessing improvement options Coaching and mentoring new starters in our teamAssisting other team members with continuous improvement projectsAchievements include: Teaching myself Excel (currently intermediate knowledge)Overhauling an existing business practice that reduced time spent on reporting by 60% and reduced the cost to business by 90%Collaborating with my leader on a project that will reduce the cost to business Show less In this role I am responsible for managing the portfolio of Lion's National accounts. This includes Australian Liquor Marketers (ALM), Coles Liquor, Endeavour Drinks, ALDI and Costco. The primary responsibilities of this role include:Remaining highly organised to meet hourly deadlines throughout the day to ensure orders are processed according to delivery requirements.Effectively communicating with internal teams to ensure meticulous execution and delivery of customers orders.Proactively engaging with external teams and key stakeholders to resolve customer enquiries and complaints and rectify delivery issues.Completing advanced administration duties such as investigation, reconciliation and validation of invoices and customer claims.Building and maintaining successful relationships with internal and external stakeholders to achieve team and business goals and provide excellent service to the customer.Within this role I have been exposed to multiple business functions within the FMCG industry that are transferrable across industry. Show less

  • Subject Matter Expert

    Mar 2022 - Mar 2023

  • Customer Account Executive

    Sept 2020 - Mar 2022
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  UNSW

  Mar 2023 - now

  Student Services Advisor