Terrie Cruz

Experience

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  US Navy

  Jul 1994 - May 2006

  Information Technology
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  Department Of Navy

  Nov 2006 - Mar 2010

  Computer Specialist
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  U.S. Department of Veterans Affairs

  Mar 2010 - Jun 2014

  Information Technology Specialist

  - Managed all IT issues for 15 personnel, including user account support, hardware/software setup and configuration, and troubleshooting.- Oversaw the installation and configuration of a Windows 7 upgrade and sophisticated healthcare software as a Project Lead.- Performed system administration duties on local PCs and laptops, including backup file creation and recovery.- Investigated and resolved workstation security issues, such as viruses, worms, and spyware.- Collaborated with local ISOs (Information Security Officers) to address security concerns.- Managed and delegated tickets for the team, ensuring timely resolution of IT issues.- Utilized standard tools such as SCCM, Dame Ware, and Lync to troubleshoot various technical issues. Show less

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  Department of Veterans Affairs, Office of Inspector General

  Jun 2014 - now

  Information Technology Specialist

  - Provided advanced technical support to agency staff, resolving complex technical issues, and ensuring minimal disruption to operations.- Managed and maintained network infrastructure, including servers, routers, switches, and firewalls, to ensure optimal performance and security.- Conducted system upgrades, installations, and configurations, ensuring seamless integration and compatibility with existing systems.- Collaborated with cross-functional teams to develop IT solutions and implement best practices for system performance and reliability.- Conducted training sessions for end-users, promoting best practices and efficient utilization of IT resources.- Developed and documented standard operating procedures (SOPs) to streamline IT processes and enhance knowledge sharing.- Successfully managed and delivered multiple IT projects, ensuring adherence to project objectives, scope, budget, and schedule.- Led cross-functional teams comprised of technical experts, developers, and testers to achieve project goals and deliverables.- Developed comprehensive project plans, including work breakdown structure, resource allocation, and risk management strategies.- Monitored project progress, identified risks and issues, and implemented mitigation strategies to ensure project success.- Facilitated effective communication and collaboration among project stakeholders, including clients, team members, and executives.- Prepared regular status reports, presentations, and documentation to keep stakeholders informed of project progress.- I successfully oversaw the installation of the latest McAfee and Trellix software on the new servers. This involved carefully following the installation procedures, validating the successful deployment, and conducting thorough testing to ensure optimal functionality. By adhering to best practices, I ensured a secure and reliable environment for the OIG Sys Admin team. Show less