Ayesha Raza

Experience

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  Howard Community College

  Jan 2017 - May 2017

  Coached students in their labs related to computer courses.Assisted the faculty and students as needed related to computer lab technology and software applications. - Designed an effective Network Designer for Howardcc SAT building - Provided extra assistance to students one-to-one or in small groups to ensure they master the material - Helped to reinforce learning lessons presented earlier by Instructor - Helped Instructor with recordkeeping, for instance, calculating grades - Worked in team environment to build Networking PODs Show less Created a Network template for a theoretical small business to use as a reference in future to protect their network against broader range of malicious threats. - Developed a secure and cost-effective network design. - Created a network design with inventory list of the required devices. - Drafted Acceptable Use Policy (AUP) - Created security procedures and policy documentation - Created a report related to security clearance and cleaning up social profiles for individuals looking for a job in the Government sector. Show less

  • Math Tutor

    Aug 2015 - May 2017

  • Classroom/Cyber-lab Assistant

    Aug 2016 - Apr 2017

  • Cyber-Security Intern

    Jan 2017 - Feb 2017
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  Division of I T Help Desk, University of Maryland

  Aug 2018 - Jan 2021

  IT Service Desk Technician & Student Lead (Supervisor)

  • Interface with multiple level of users, management, VIPs, and technical staff concerning first level needs. • Assist customers seeking technical assistance over the phone or live chat. • Identifies and escalates situations requiring urgent attention.• Use a ticketing system to track and route problems and requests and document solutions.• Determines whether problems are caused by hardware or software, and resolves calls immediately with the customer.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Works with the service desk team to research and document problem resolutions. Show less

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  GAF

  May 2021 - now

  Data Analyst

  • Created a Sales Reconciliation report that saved the company over $1M in OI.• Identified KPIs and implemented Google Analytics dashboards, saving the team 104 hours of repetitive work annually.• Diverse IT experience in manufacturing, accounting, retail, and finance domains.• Utilize data visualization tools to communicate business insights effectively.• Extensive experience in Tableau Desktop, Tableau Server in various versions of Tableau• Expertise in designing and creating various analytical reports and dashboards to help users identify critical KPIs and facilitate strategic planning in the organization.• Experience with the BI team in learning different solutions with BI tools like ERAE, TM1, and data warehouse on slicing and dicing data, analyzing data from different perspectives, and using that data as a source to create visuals in Tableau.• Identified, analyzed, and interpreted trends or patterns in complex data sets.• Presented information to stakeholders for concise explanations of the best placement for needed resources.• Experience in Tableau Design, Installation, Configuration, Maintenance.• Experience with Tableau automation like Checking Server Status, Backups, Server Restart, and AD Sync.• Experience in configuration of background jobs, scheduling of the extract refresh activity, troubleshooting failed refresh activity, and monitoring dashboard performance on the Tableau server. Show less