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Islam Ibrahim

Islam Ibrahim

Telesales agent

Followers of Islam Ibrahim967 followers
location of Islam IbrahimHungary

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  • Timeline

  • About me

    IMS Global Support Engineer at Ericsson

  • Education

    • Akhbar elyoum academy

      2011 - 2016
      Bachelor of Engineering (B.E.) Electrical, Electronics and Communications Engineering

      Activities and Societies: Student union

  • Experience

    • S-E-M express

      Jun 2014 - Oct 2014
      Telesales agent

    • Centro Global Solutions

      Jul 2016 - Jul 2017
      Agent

      Telemarketer

    • Ericsson

      Aug 2017 - Aug 2018

      1st level of troubleshooting & handling CS Core Problems in the networkMonitoring and escalating problems that can`t be handled by L1to BO solving customer ticketsweekly backups for core network nodesIMS network Monitoring

      • Core Network Engineer

        Aug 2017 - Aug 2018

      • Front office RAN Dispatcher

        Aug 2017 - Feb 2018

    • Huawei

      Aug 2018 - Jan 2020
      CS/IMS Core network engineer

      Performed MGW Software Upgrade successfully with no service impact MGW Hardware installationSuccessfully performed Migration & cutover to new MGWSIWF Patch installationManaged to perform SBC Software Installation with integration with other network elements successfully integration & commissioning of MGW MGWs & MSCs Health checkUpgraded IMS Software successfully including (SBC,CSCF,ATS,HSS)Integrated IMS nodes with live network

    • Ericsson

      Jan 2020 - Feb 2023
      IMS/MSS Integration Engineer

      Deployment of vSBC , vCSCF & vMTAS successfully Doing Functional & Service acceptance for vSBC , vCSCF & vMTAS

    • Ericsson Telecommunications Inc.

      Feb 2023 - now
      IMS Support Engineer

  • Licenses & Certifications