A K M Siful Alam

Experience

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  Noorzahan Kamal Web Technology

  Apr 2004 - Jul 2005

  IT Executive

  Establish and maintain computer system network.Troubleshooting system and network problemsRunning network applications to support system and usersWeb development using ASP and PHP with SQL server and MySql.Develop and testing different types of software.Generating new ideas and share with colleagues.Actively related with customer to train about new software.SOFTWARE TOOLS, simulators and languagesMs OfficeMatlab, Packet Tracer and OPNETC, C++, JAVA, VB, SQL Server, Oracle and Developer, ASP and PHP, MySQLAccademic qualificationsMSc Show less

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  McDonalds Restaurant Ltd

  Nov 2005 - Mar 2007

  Crew Member

  Dealing with customers according their demand.Maintain liaison with manager.Helping other colleagues who required help.

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  AMT COFFEE UK LTD

  Feb 2007 - Dec 2011

  Assistant Manager

  Undertake comprehensive management of daily operational activities within a demanding environment. Implement complete business development strategies, supervise eight staff members, and ensure efficiency at all times. Facilitate training program to enhance individual and collective performance and devise shift-Rota.Key Responsibilities:• Take over shift responsibilities.• Ensure quality and quantity according to company standard.• Motivate staffs to get their best for the business.• Communicate with upper management.• Try to solve any issue during the shift.• Establishing sound customer relation.• Carrying out financial, stock and price control. Show less

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  Transport Investigation LTD

  Feb 2007 - Apr 2009

  Customer Service Agent

  Guide Passenger to reach their destination efficiently and quickly when the underground is closed.

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  AKHI IT SOLUTIONS

  Oct 2009 - now

  IT Engineer

  The key responsibilities are:• Software design, development and implementation.• Database design and development and maintenance.• Epos development and implementation.• Training for new software installation.• CCTV installation.

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  KUEHNE+NAGEL UK LTD

  Aug 2011 - Apr 2014

  Warehouse Operative (Test centre)

  Responsible for the whole manual eliminate test process of the equipments of BTS, MW links, from planning, through test plan development, execution & result reporting. Also involved in the development and improvement of the test functions, putting forward suggestions and implementing plans accordingly.Key Responsibilities:• Respond to customer’s fault and technical support queries in a polite and professional manner.• Deal with STK, prioritize them and distribute work load to the team members accordingly.• Install and configure of test equipments.• Obtain Field return unit's fault, using orange tracking system and test them.• Make priority of work according to business demand.• Assign task for other staff member.• Organize, conduct and support test activities.• Involved in performance test and integration test. • Participate in audits and reviews of test, highlight areas for improvement.• Report to the test manager any issues or potential prioritization conflicts.• Assisting in the site system software troubleshoot.• Keep record of the tested equipments and generate report according to management demand. Show less

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  Kuehne+Nagel

  Apr 2014 - Sept 2018

  I am currently responsible for all FSL process for different projects and coordinating stock movement, planning deliveries and collections throughout the UK & Northern Ireland for several high profile customers. In this high pressure position I ensure all tasks are completed within service level agreements(SLA) with all customers. Key Responsibilities:• I am managing different project for FSL.• I am making confident decisions whilst adhering to agreed targets.• I have developed strong working relationships with all customers, meeting and often exceeding their requirements.• I am attending conference call with customers.• Regularly I use FSL trackers (excel), TrackTrans database system, BOARD reporting systems, and SAP• I have also helped improve working relationships between teams, increasing productivity and performance through the production of training matrixes for all staff to follow.• Data error analysis, modeling and plot into graph.• KPI report and analyze data,• Create CRM report, analyze and presentation,• Assist system administrator at site to develop various computer program for FSL and other departments.I understand the importance of going the extra mile for the benefit of the company. On my free time I am visist other department to help them with their work process. Also, I help them to develop or update any existing VBA program.As a result of this I believe I have become respected and recognized by all associated customers and my colleagues. Show less

  • System Administrator

    Jul 2018 - Sept 2018

  • FSL and Customer Service Co-ordinator

    Apr 2014 - Jun 2018
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  Vanilla Underground

  Aug 2019 - now

  E-commerce and System administrator

  Key Responsibilities and Accountabilities:Responsible for the developing and maintaining Vanilla Undergrounds e-commerce platforms and systems.Specific Responsibilities and Accountabilities: Maintain and develop integrations between business systems and applications. Assist in the addition of new marketplaces or opportunities to the business. Develop reporting applications and dashboards to suit the business needs. Maintain stock and data accuracy across all platforms. Improve workflow by implementing or improving systems. Improve database data. Maintain SQL and MYSQL databases ensuring maximum efficiency. Support co-workers in the use of systems and ensure that you have a good understanding of all business applications. Understand key financials and be able to assist in price manipulation both at product and shipping levels to support profit margins. Assist the IT administrator where required to maintain hardware, software and any additional tasks. Any additional task as laid out by business managers. Show less