Nicolle Dueñas, CGSP, CHSP

Nicolle Dueñas, CGSP, CHSP

Event Organizer

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location of Nicolle Dueñas, CGSP, CHSPNorthern Mindanao, Philippines

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  • Timeline

  • About me

    Operations Manager @ TruTravels | Customer Service, Sales Processes, Hospitality, Tourism

  • Education

    • Xavier University – Ateneo de Cagayan, Cagayan de Oro City

      2014 - 2017
      Master of Business Administration (M.B.A.) Business Administration and Management, General

      Undergraduate

    • Bukidnon State University

      2006 - 2011
      Bachelor’s Degree Hotel and Restaurant Management
  • Experience

    • Quadra Eco-Resort

      Apr 2009 - May 2011
      Event Organizer
    • Big Fish Sports Club and Bar

      Jun 2011 - Dec 2011
      Operations Manager

      - Supervise all restaurant activities and poker games ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.- Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures.- Increased sale and reduced spending through responsible inventory control and team management. Show less

    • N Hotel

      Mar 2012 - Jun 2014

      - Oversea the execution of all corporate and social events. Responsible for supervising and executing all of the detail from set-up to tear down. Event coordinator ensures everything goes as planned.- Contributed and develop marketing plans and strategies- Conceptualized, planned and execute events-based marketing activities as well as host hotel events.- Conducts tours and visits as well as brief manage creative agencies, meia and other suppliers.- Managed production of marketing materials and other promotional collaterals- Conducts market research through customers surveys and analyze fads and shifts in the hotel industry- Coordinating the formulation of the Annual Marketing Plan- Record and analyze marketing results and statistics and evaluate marketing campaigns. Show less

      • Marketing and Event Coordinator

        Feb 2014 - Jun 2014
      • Senior Sales Executive

        Mar 2012 - Feb 2014
    • Seda Hotels

      Jan 2015 - Sept 2021

      - Undertake core operation of the sales process for room sales; to perform Acquisition, Retention, and Development of individual accounts under respective portfolio; and follow up with sales and activity reports.- Actively and consistently prospect and develop new sources of business.- Established key, producing, and pipeline accounts through effective target selling and portfolio analysis.

      • Sales Manager

        Jun 2018 - Sept 2021
      • Sales Executive

        Jan 2015 - Jul 2018
    • Toyota Valencia City

      Sept 2021 - Feb 2022
      Group Sales Manager
    • TruTravels

      Dec 2022 - now
      Operations Manager (Philippines)
  • Licenses & Certifications

    • 2015 Graduate Research Forum Advancing the Research Culture in the Graduate Program

      Xavier University – Ateneo de Cagayan
      Feb 2015
    • Legal Considerations in Human Resource Management

      Xavier University – Ateneo de Cagayan
      Sept 2014
    • Communication Techniques & Philosophical Issues in Banking & Finance

      Liceo de Cagayan University
      Jun 2013
    • Philosophical Issues in Management of our Modern Day Commerce & Industry

      Liceo de Cagayan University
      Jun 2013
    • ISTV Productivity Awareness Training Program for Company Owners, Managers and Supervisors

      N Hotel
      Jun 2012
    • The 7 Habits: At Work in Action (The 7 Habits of Highly Effective People Workshop)

      Seda Hotels
      Nov 2015
    • Delphi Training- salesforce.com

      Seda Hotels
      Mar 2016
    • Guest Service Gold Training (Certified Guest Service Professional, CGSP)

      American Hotel & Lodging Educational Institute
      Oct 2015
    • Certified Hospitality Sales Professional, CHSP

      AHLEI - American Hotel & Lodging Educational Institute
      Jun 2016
    • Professional Presence Seminar

      OJL CONSULTING GROUP
      Mar 2016
  • Honors & Awards

    • Awarded to Nicolle Dueñas, CGSP, CHSP
      Guest Judge Ms. Annie Emata, BUKSU Hospitality Management Department and Chairperson Feb 2018 PANAMPULOT 2018 Theme: "We are Ready to Present our Arts"
    • Awarded to Nicolle Dueñas, CGSP, CHSP
      Resource Speaker Ms. Annie Emata, BUKSU Hospitality Management Department and Chairperson Oct 2017 1st Hospitality Leadership Forum - "Current Trends & Career Opportunities in Hospitality & Tourism Industry"