
Nicolle Dueñas, CGSP, CHSP
Event Organizer

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About me
Operations Manager @ TruTravels | Customer Service, Sales Processes, Hospitality, Tourism
Education

Xavier University – Ateneo de Cagayan, Cagayan de Oro City
2014 - 2017Master of Business Administration (M.B.A.) Business Administration and Management, GeneralUndergraduate

Bukidnon State University
2006 - 2011Bachelor’s Degree Hotel and Restaurant Management
Experience

Quadra Eco-Resort
Apr 2009 - May 2011Event Organizer
Big Fish Sports Club and Bar
Jun 2011 - Dec 2011Operations Manager- Supervise all restaurant activities and poker games ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.- Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures.- Increased sale and reduced spending through responsible inventory control and team management. Show less

N Hotel
Mar 2012 - Jun 2014- Oversea the execution of all corporate and social events. Responsible for supervising and executing all of the detail from set-up to tear down. Event coordinator ensures everything goes as planned.- Contributed and develop marketing plans and strategies- Conceptualized, planned and execute events-based marketing activities as well as host hotel events.- Conducts tours and visits as well as brief manage creative agencies, meia and other suppliers.- Managed production of marketing materials and other promotional collaterals- Conducts market research through customers surveys and analyze fads and shifts in the hotel industry- Coordinating the formulation of the Annual Marketing Plan- Record and analyze marketing results and statistics and evaluate marketing campaigns. Show less
Marketing and Event Coordinator
Feb 2014 - Jun 2014Senior Sales Executive
Mar 2012 - Feb 2014

Seda Hotels
Jan 2015 - Sept 2021- Undertake core operation of the sales process for room sales; to perform Acquisition, Retention, and Development of individual accounts under respective portfolio; and follow up with sales and activity reports.- Actively and consistently prospect and develop new sources of business.- Established key, producing, and pipeline accounts through effective target selling and portfolio analysis.
Sales Manager
Jun 2018 - Sept 2021Sales Executive
Jan 2015 - Jul 2018

Toyota Valencia City
Sept 2021 - Feb 2022Group Sales Manager
TruTravels
Dec 2022 - nowOperations Manager (Philippines)
Licenses & Certifications

2015 Graduate Research Forum Advancing the Research Culture in the Graduate Program
Xavier University – Ateneo de CagayanFeb 2015
Legal Considerations in Human Resource Management
Xavier University – Ateneo de CagayanSept 2014
Communication Techniques & Philosophical Issues in Banking & Finance
Liceo de Cagayan UniversityJun 2013
Philosophical Issues in Management of our Modern Day Commerce & Industry
Liceo de Cagayan UniversityJun 2013
ISTV Productivity Awareness Training Program for Company Owners, Managers and Supervisors
N HotelJun 2012
The 7 Habits: At Work in Action (The 7 Habits of Highly Effective People Workshop)
Seda HotelsNov 2015
Delphi Training- salesforce.com
Seda HotelsMar 2016
Guest Service Gold Training (Certified Guest Service Professional, CGSP)
American Hotel & Lodging Educational InstituteOct 2015
Certified Hospitality Sales Professional, CHSP
AHLEI - American Hotel & Lodging Educational InstituteJun 2016
Professional Presence Seminar
OJL CONSULTING GROUPMar 2016
Honors & Awards
- Awarded to Nicolle Dueñas, CGSP, CHSPGuest Judge Ms. Annie Emata, BUKSU Hospitality Management Department and Chairperson Feb 2018 PANAMPULOT 2018 Theme: "We are Ready to Present our Arts"
- Awarded to Nicolle Dueñas, CGSP, CHSPResource Speaker Ms. Annie Emata, BUKSU Hospitality Management Department and Chairperson Oct 2017 1st Hospitality Leadership Forum - "Current Trends & Career Opportunities in Hospitality & Tourism Industry"
Languages
- enEnglish
- taTagalog
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