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Vishesh Kanchan

Vishesh Kanchan

Senior Marketing Executive

Followers of Vishesh Kanchan133 followers
location of Vishesh KanchanAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Sr. Manager - Transition (Project Management) at Tech Mahindra | Certified LSS Black Belt | Continuous Improvement | Strategic Program Management | Transformation | Customer Experience | Operations & People Management

  • Education

    • The ICFAI University, Tripura

      -
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • Allied Photographics India Ltd.

      Dec 1998 - Dec 2001
      Senior Marketing Executive

      Led a team of 6 executives for this 52-year old company, which specializes in all equipment related to the photographic industry.Responsible for the Business Development for the Western region covering Mumbai, Goa, entire Maharashtra & parts of Madhya Pradesh.Was awarded best Sales Executive for the year 2000.Promoted to the Mangers Designation for the western region for the 1 minute photo machine launched late 2000.

    • Sitel India

      Apr 2002 - Nov 2002
      Customer Service Professional

      Worked with AOL voice.Attending to technical queries related to the OSP - American Online.

    • EFunds International Pvt Ltd

      Jan 2003 - Oct 2003
      Customer Service Advisor

      Worked for RMA for 10 months, which was a collections process for Capital One. Worked as a Senior team Member.Outbound calls for collections for their credit card client Capital One.Best advisor certification for topping the collection’s record.

    • Tech Mahindra Business Services

      Sept 2005 - Sept 2014

      • Team Leader - Monitoring & Continuous Improvement

        Sept 2013 - Sept 2014

      • Team Leader - Operations

        Mar 2010 - Aug 2013

      • Team Coach

        Jan 2008 - Feb 2010

      • Customer Service Advisor

        Sept 2005 - Dec 2007

    • Tech Mahindra Business Services

      May 2015 - Jan 2022

      Primarily responsible for ensuring smooth functioning of Quality Compliance and Customer Experience functions for a UK Telecom brand. Managing a direct team of 14 members, while being responsible for a span for Operation teams of 700+ FTE. Initiating and close looping Continuous Improvement projects around customer pain points and driving improvements to make the customer journey more seamless amidst the changing processes, ensuring balance between cost and experience, thus driving commercial and customer goals. Show less

      • Strategic Program Manager

        Aug 2019 - Jan 2022

      • Assistant Manager - Monitoring and Continuous Improvement

        Feb 2017 - Jul 2019

      • Quality Leader - Monitoring & Continuous Improvement

        May 2015 - Jan 2017

    • Tech Mahindra

      Jan 2022 - now
      Sr. Manager - Transition (Project Management)

      Currently managing new business deployments through transition projects that bring to life new business opportunity. Working with Leadership team across the globe on New Location Strategies for a Contact Center. Developing and Leading projects to ensure smooth delivery and improvements within operations. Co-ordinate project activities with process owners and projects teams while managing stakeholder expectations.

  • Licenses & Certifications