Lucretia Lobo

Experience

• 

  Element Fleet Management

  Oct 2004 - now

  • Accountable and responsible for managing & retaining approximately 4-7 corporate clients• Responsible to effectively and accurately communicate relevant project information to the client and project team through weekly action log meetings, client partnership plan prepared/managed monthly and supporting on annual client reviews/visits• Partner with assigned Account Manager (AM) to determine account strategy, identify sensitivities, provide ongoing support for products/services, identify process synergies and cost saving opportunities based on best practices• Responsible to implement, manage and execute on complex projects that align with customers goals & initiatives • Directly support the Fleet Partnership Solutions team through leadership, coaching, strategy alignment and process improvement while fostering and embracing cross functional team collaboration • Responsible for providing strategic and operational leadership by communicating client requirements and provide cost and product analysis based on customer needs • Proactive, confident and assertive in making sound decisions on behalf of the customer which includes handling difficult situations and manage escalation to ensure commitments are met with delivery of the highest quality service• Analyze & present different components of fleet spend, review driver behavior, trends to make recommendations for client cost-savings synergies, efficiencies and process improvements through utilization of different tools Display a solid understanding of your client’s business and fleet requirements including but, not limited to what programs they subscribe, pricing structure, policy/parameters, makeup of fleet inventory, billing, vehicle specifications, and reporting requirements Show less • Work with Commercial team to plan, facilitate and participate in prospect/client visits internally and externally.• Provide competitive differentiation to the sales and service process• Initiate the Implementation process:o Create and monitor the implementation strategyo Establish agreed upon timeframeso Identify critical milestones• Secure accurate driver/vehicle data through the use of timely and efficient methods• Develop a communication plan(s) at various levels within the client’s organization in order to maximize the understanding and utilization of services• Translate client needs into Element capabilities• Consult with Element personnel to secure the appropriate assignment of resources balance or both client/driver expectations and operating costs.• Identify, sell and implement additional services opportunities that are identified during the implementation process.• Monitor results and provide feedback to the internal team via Salesforce• Review activation results against the client timeline Show less • Manage high-volume workload in a customer service environment.• Respond to customer inquiries, complaints, billing questions and service requests.• Identify resources for problem resolution and design best-option solutions.• Interface daily with internal partners in accounting, business development and operations.• Conducted client training on Element Interactive capabilities (report catalogue, dashboard).• Participate in and coordinate client visits on a regular basis.• Developed excellent working relationships with client contacts and internal Element account team. • Monitor and report client activities that may create growth opportunities or risk situation to Element. Show less

  • Project Manager

    Jan 2023 - now

  • National Account Specialist

    Mar 2017 - now

  • New Client Implementation Consultant

    May 2012 - now

  • Client Consultant

    Oct 2004 - Apr 2012