Andrea Nunez

Experience

• 

  The Home Depot

  May 2015 - Jun 2015

  Cashier

  Customer Service (daily interaction), Product Finding, Money Count, Stocking.• Greeted, answered questions and guided customers• Trained Another Staff Member

• 

  CGI Construction Solutions

  Jun 2015 - May 2016

  Administrative Assistant

  • Prepared project timelines and invoices for every project.• Delivered customer service (phone, email), managed contractors' time-sheets and updated online calendar for projects.• Used QuickBooks, MS Project and Excel. Gained experience in filing and recording data.• Administrated Web page: updated the web page of the company, including redesign and sharing on its content. Use of WordPress. • Administrated Marketing pages: posted and advertised about the company’s services with the use of Facebook and Twitter.• Gained a "Can do" attitude for any task needed Show less

• 

  Mason Accelerator, Group: Cric

  Jun 2017 - Aug 2017

  Business/app Developer

  • Designed, implemented and tested marketing app/services meeting with customers on governmental positions. • Prepared presentations each week with new insights• Worked with team and mentors in daily basis• Met deadlines consistently• Got out of comfort zone to meet requirementsLesson learned: Business Model Development, Requirements gathering, Marketing Research.

• 

  Computax

  Jan 2018 - Mar 2018

  Administrative Assistant

  • Delivered phone and in person customer service.• Helped preparing tax reports and audited cash register.

• 

  FedBid, Inc.

  Apr 2018 - Jan 2019

  • Prepared invoices and statements, processed payments and responded to customer inquiries regarding account status.• Performed reach out, documentation and management of customer accounts.• Daily use of Microsoft Dynamics and Outlook • Offered customer support in English and Spanish. • Reviewed and approved account registrations. • Helped customers with system walkthroughs. • Collaborated and performed Spanish webinar. • Analyzed data in small business intelligence projects.• Used Oracle Service Cloud and Microsoft Power BI

  • Fedbid is now Unison Marketplace

    Apr 2018 - Jan 2019

  • Accounts Receivable

    Oct 2018 - Dec 2018

  • Client Services

    Apr 2018 - Sept 2018
• 

  Unison

  Apr 2018 - now

  Lead Marketplace Support Representative

  Lead Marketplace Support Representative | English and Spanish Support▪ Reviewed and edited 10,000+ questions and responses before passing them to federal and/or civilian clients.▪ Responded 50 to 70+ tickets daily following company’s SOPs, using Freshdesk and Oracle service cloud.▪ Answered 20 to 40+ calls daily helping customers with system walkthroughs and troubleshooting. ▪ Reviewed, verified, and approved 4,000+ account registrations using SAM.gov, SBA.gov and other websites. ▪ Trained new staff members and created senior level documents with step by step procedures.▪ Won 2018 summer internal competition for beating daily performance records.Accounts Receivable Representative ▪ Managed 500+ accounts. Sent clients’ invoices, created statements and processed online payments.▪ Performed reach outs by phone and email to update clients’ balance account records.Quality Assurance Shadowing/Training ▪ Was trained on bid/proposal validation (evaluation, documentation, reach out) to assist the team in times of need.▪ Reviewed proposals and RFQ requirements to see if civilian clients were compliant with federal clients demands.Business Intelligence | Seasonal Projects ▪ Analyzed marketplace data in BI projects using Microsoft Power Bi, PowerPivot and VLOOKUP function. Show less