Dharmendra Kumar

Experience

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  Teleperformance

  Aug 2019 - Feb 2022

  Quality Analyst

  -Extracted customer support associates' operational data using SQL from AWS Cloud, ensuring data accuracy and completeness.-Cleaned, audited the cases and created weekly performance dashboards using Power BI, presenting key metrics and insights.-Provided analysis and dashboards to operation managers to drive continuous improvement. Conducted verbal coaching feedback sessions to enhance associates' performance-Conducted one-on-one coaching sessions with associates based on audit findings to provide constructive feedback for improvement.-Collaborated with team leaders and managers to implement quality improvement initiatives.-Assisted in the development and updating of training materials to align with quality standards.-Participated in team meetings to discuss performance trends, share insights, and recommend process enhancements. Show less

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  Amazon

  Jun 2022 - Mar 2024

  Catalog Specialist

  -Utilized SQL to extract geocoding data from Amazon Cloud to enhance delivery processes. -Audited customer-submitted addresses and corrected geocodes for accurate and efficient delivery. -Reduced transit times and improved delivery accuracy, resulting in enhanced customer satisfaction. -Improved address accuracy and location data for customer accounts and orders.-Supported efficient package delivery by ensuring precise location information.-Collaborated with teams to enhance overall logistics and delivery processes. Show less

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  AlmaBetter

  Jan 2023 - Mar 2024

  Data Science Trainee

  I am currently enrolled in AlmaBetter's rigorous data science training program, where I am actively developing my skills and knowledge in various aspects of data science, including:Machine Learning: I am gaining a deep understanding of machine learning algorithms and their applications in solving real-world problems.Statistical Analysis: I am honing my skills in statistical analysis, which is crucial for drawing meaningful insights from data.Data Wrangling: I am learning data preprocessing techniques to handle and clean diverse datasets effectively.Data Visualization: I am proficient in creating informative data visualizations that facilitate data-driven decision-making.Python Programming: I am improving my programming skills in Python and applying them to data analysis and machine learning tasks.SQL: I am improving on writing database queries in order to store, retrieve and manipulate data.Deep Learning: I am delving into deep learning, with a focus on neural networks and their applications in various domains.Real-world Projects: I am actively involved in real-world data science projects, where I am gaining hands-on experience in problem-solving and delivering data-driven solutions.Collaboration and Communication: I am enhancing my teamwork and communication skills through collaboration with peers on projects and presenting my findings effectively.Continuous Learning: I am committed to lifelong learning, staying updated with the latest trends and technologies in the dynamic field of data science.My journey at AlmaBetter has been an ongoing process of personal and professional growth, and I am excited about the knowledge and expertise I am gaining. I look forward to applying these skills to real-world challenges and contributing to data-driven decision-making processes. Show less

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  Secure Meters Limited

  Mar 2024 - now

  Machine Learning Developer

  - Worked on a Data Analysis project to create an interactive web application dashboard using SQL, Python, HTML, CSS and JavaScript.