Christian Williams

Christian Williams

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location of Christian WilliamsRoseville, California, United States

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  • Timeline

  • About me

    Tech Enthusiast & Aspiring Technical Support Engineer | 7+ Yrs in Customer Experience | Lifelong Learner

  • Education

    • Grand Canyon University

      2021 - 2023
      Bachelor of Science - BS Finance & Economics

      64 credit hours obtainedExperience Gained:• Presenting impactful ideas with supporting research and collaboration• Time management with completing work within deadlines• Projects utilizing Microsoft Excel, Microsoft Word, & Quickbooks• Understanding concepts in economics, accounting, advanced math, finance, and business

    • Antelope High School

      2012 - 2016
      High School Diploma

      Activities and Societies: Project Lead The Way Engineering (PLTW) | Advancement Via Individual Determination (AVID) | Dance | Track & Field | Football

  • Experience

    • Starbucks

      Nov 2016 - Apr 2021

      • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands• Prepared shift summary reports and monitored production levels to achieve targets• Completed store opening and closing procedures and balanced tills• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction Show less

      • Shift Supervisor

        Jan 2020 - Apr 2021
      • Barista

        Nov 2016 - Dec 2019
    • JPMorganChase

      Feb 2021 - now
      Associate Banker

      • Worked with partners to evaluate client financial positions and identified the most appropriate banking products• Assisted clients in opening, closing, and updating accounts• Managed client concerns and inquiries by applying conflict resolution skills and extensive knowledge of bank policies, products, and services• Balanced teller drawers, ATM cash, and reconciled accounts• Developed and maintained strong customer relationships, providing exceptional service and advice

  • Licenses & Certifications

    • Prepare for the CompTIA A+ Core 1 (220-1101) Certification Exam

      LinkedIn
      Mar 2024
      View certificate certificate
    • Getting Started as a Customer Support Specialist

      LinkedIn
      Apr 2024
      View certificate certificate
    • Zendesk Customer Service Professional Certificate

      Zendesk
      Apr 2024
      View certificate certificate