Christian Williams

Experience

• 

  Starbucks

  Nov 2016 - Apr 2021

  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands• Prepared shift summary reports and monitored production levels to achieve targets• Completed store opening and closing procedures and balanced tills• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction Show less

  • Shift Supervisor

    Jan 2020 - Apr 2021

  • Barista

    Nov 2016 - Dec 2019
• 

  JPMorganChase

  Feb 2021 - now

  Associate Banker

  • Worked with partners to evaluate client financial positions and identified the most appropriate banking products• Assisted clients in opening, closing, and updating accounts• Managed client concerns and inquiries by applying conflict resolution skills and extensive knowledge of bank policies, products, and services• Balanced teller drawers, ATM cash, and reconciled accounts• Developed and maintained strong customer relationships, providing exceptional service and advice