Megan Hoffman, SHRM-CP

Experience

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  U.S. Army Reserve

  Mar 2010 - Nov 2021

  As an Army Reserve Administrator, I delivered expert HR Management to a battalion with +200 personnel, completing benefits updates, presentations, and data collection, as well as leading administrative operations to achieve quality results. A few of my additional duties and accomplishments include:► Directed records management for +200 personnel, updating confidential data, ensuring secure handling of Personally Identifiable Information (PII), and adhering to HIPAA regulations with zero discrepancies.► I collaborated with 5 executives to guide HR programs, updating leadership on organizational policy changes and advising on administrative requirements to facilitate smooth updates including form modifications, policy re-writes, or updated certification requirements.► Steered document management for administrative documentation, managing workflows, establishing submission timelines, and defining clear deadlines to confirm timely review and approval by all parties.► I was able to achieve less than a 1% return rate on weekly and monthly reports for pay and administration updates, surpassing our 5% target by implementing streamlined processes.► I also reviewed personnel paperwork for compliance, identified deficiencies, and resolved issues, reporting issues and solutions to supervisor, detailing corrective actions taken. Show less In the US Army Reserve, I supported diverse HR activities, liaising across the organization as a link between management and associates to direct flow of information, communicate organizational goals and objectives, and build positive relationships. I counseled leadership on employee management and leadership practices, advising on procedures for various HR activities with focus on performance management, organizational development, and effective management. Some of my additional duties and achievements include:► I supervised a high-performing team of 6, delegating assignments, prioritizing tasks, and building team culture of accountability to boost department workflow and productivity by 20%.► Led training activities for new team members, instructing them on HR systems, tools, and processes, as well as providing coaching and establishing best practices.► I served as the Subject Matter Expert for the promotion process, career planning and development, performance awards, and special skill development, collaborating with leadership to guide career growth for personnel.► I increased overall unit readiness by 10%, streamlining tasks to boost efficiency and processing +150 actions and updates for personnel.► Prepared Executive Performance Appraisals, completing documentation on performance reviews with high level of accuracy and detail and submitting within tight turnaround of 24 hours. Show less

  • Army Reserve Administrator

    Sept 2014 - Nov 2021

  • Human Resources Specialist

    Mar 2010 - Sept 2021
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  Love From USA Group, Inc.

  Apr 2022 - now

  Director of Human Resources

  In my current role, I spearhead HR functions to support 150 associates, as well as overseeing administrative tasks and office management. I strategize effective HR initiatives, identifying opportunities for improvement and providing key recommendations to the CEO, CFO, and senior leadership to drive company objectives. Some of my additional duties and key achievements include:► I have the opportunity to advise senior leadership on HR issues, providing counsel on employee relations, liaising between management and team members, and assisting with staff development, workforce planning, and HR strategy.► Define HR policies, confirming compliance with labor laws and industry standards, integrating new company handbook software to optimize legal compliance, and overseeing regulatory reporting.► Oversee HRIS administration, including system updates, data integrity, and user support, analyzing data, generating reports, and leveraging key insights to support data-driven business strategy.► I integrate new technologies to streamline processes, researching, negotiating, and deploying a new multi-module HRIS system (UKG) and Concur travel system and leading change management to facilitate the transition.► I manage our employee benefits programs, researching market options, teaming with brokers to obtain new ACA compliant insurance, steering open enrolment, and answering associate questions.► Steer strategic Talent Acquisition and recruiting, collaborating with management on resource planning and strategizing effective recruitment plans, increasing our head office employee base by 100% in 2 years.► I lead the performance management process, supporting leadership with goal setting, managing expectations, and delivering feedback, designing improvement plans, and strategizing recognition and engagement initiatives.► I initiated weekly leader meetings to improve cross-functional collaboration across 8 departments and 24 retail locations. Show less