Jatin Sharma

Jatin Sharma

Customer Service Representative

Followers of Jatin Sharma485 followers
location of Jatin SharmaChandigarh, India

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  • Timeline

  • About me

    Football Coach / Goalkeeper Coach / Operations Head with 10 years plus experience in India & UAE

  • Education

    • Symbiosis institute of Management Studies

      2009 - 2012
      Post Graduate Diploma in Business Administration Business Administration and Management, General
    • Panjab University

      2006 - 2009
      Bachelor of Commerce (BCom) Commerce 2nd

      Activities and Societies: Part of College Football Team Studies and Football

  • Experience

    • CMC LTD

      May 2010 - Sept 2011
      Customer Service Representative

      It is a leading IT solution listed company and a subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world's leading information technology consulting, Services and business process outsourcing organizations.Project Undertaken: Passport Seva ProjectJob Description:• Assisting the applicants for the submission of passport application.• Processing the application into the system.• Handles applicant’s cash and submits to the account officer at the end of day.• Recorded all cash activity on a daily basis.• Prepared cash journals so that all items are recorded in the correct accounting periods.• Assist Manager in day to day operations• Debtor and purchase ledger reconciliation.• Knowledge of electronic banking systems.• Raise accounts receivable invoices & preparing invoices for payment.• Accurate and prompt processing documentation.• Liaising with legal departments, banks and auditors.• Processing accounts payables invoices. Show less

    • ICICI Bank

      Apr 2012 - Nov 2014
      Retail Banking Officer

      • Provide a full range baking services to individual customers, emphasizing personal financial counseling and customer service.• Performed daily accounting maintenance per approved bank procedures.• Process teller transactions, open new accounts and balance a cash drawer timely and accurately.• Complete standard bank teller transactions with 100% accuracy.• Open Checking, Savings, Certificates of Deposit, and Individual Retirement Accounts while assuring all policies and procedures are held to the highest standard.• Sell and discuss banking products and services to customers.• Provide great quality customer service while maintaining professional relationships with customers.• My role is to broaden and deepen the bank's relationship with new and existing clients by placing heavy emphasis on cross sales to our mortgage, cash management, and investment consultants.• Responsible for maintaining in-depth product knowledge and services offered.• Quickly adapted to the banks custom software for managing accounts. Show less

    • UITP

      Mar 2015 - Apr 2016
      Accountant cum Administrator

      Accountant cum AdministratorUITP MENA Office In cooperation with International Association of Public Transport (UITP) and Roads and Transport Authority (RTA)Membership development for the promotion of public transport in Middle-East and North Africa (MENA) – currently around 100 members.• Event management, including budget management.• Following due payment and follow-up with the clients.• Prepare monthly account receivables and out-standings report for each event.• Do hotel bookings for events/trainings and for staff also.• Do Visas and air tickets of trainers/speakers for trainings and seminars.• Attend office Calls, arrange meetings and meet with members in absence of event manager.• Manage Petty cash, store, courier bookings and other admin related work for office.• Daily logistic to ensure successful deliverables of the organization.• Prepare balance sheet reconciliation and cash flow statements.• Invoicing to members, suppliers or companies for events, trainings and Conferences.• Conduct regular banking activities for all events/projects.• Assist event manager and other colleagues to ensure successful deliverance.• Ensuring compliance to guidelines, protocols and procedures of UITP and RTA.• Ensure all costs are recorded and forecasted in a timely and accurate manner. Show less

    • Gulf News

      Sept 2016 - May 2019
      Sales Specialist

      Gulf News: Gulf News is the most widely circulated newspaper in the UAE, with the highest audited circulation of any English newspaper in the Middle East. GN Media is also the owner of GNCars.com, GNClassifieds.com, GNCareers.com and GNProperty.com, the leading classified sites in the UAE.GN Media owns the largest and most sophisticated printing presses in the region.Job Description: • Attend the Walk in Customers to the office for giving advertisements with gulf news (Classifieds & Online Media) and provide prompt response to customer queries after understanding the need of the clients ensuring the client satisfaction.• Multi talented as managing calls / emails / walk in clients at the same point of time.• Responsible for timely opening of assigned counter at the designated time.• Manage daily cash & credit transactions and prepare cash report at the end of the day.• Complete accuracy in cash collection / issuing of receipts, credit card operations & remittances with zero errors, zero complaints & no lapses.• Listen carefully & fully comprehended the messages / instructions from clients / colleagues and establishes effective two –way communication.• Operates work in an ethical manner with honesty & trustworthy.• Pays attention to detail, checks his work and maintains quality of work.- Collect required documents / approvals.- Keep an alert eye on deadlines, ad material, obscene checks & ministry restrictions.- Accurate entry of data in the system Show less

    • Minerva Academy Football Club

      Jul 2019 - Aug 2024
      Business Development Officer

      Minerva Academy established in 1955 by Lt. Col. Deol, Minerva Academy is the Premier Academy for SSB Interviews and Written Exam Coaching with over 60 years of experience. Minerva has an unbeatable track record, with over 40000+ officers trained to success, and over 1000+ top positions in the Indian Armed forces. Minerva guarantees 10 days (100 hrs) of training for SSB Interviews and over 300+ hours of coaching for written exam coaching. Minerva Academy FC|CC was founded in 2015 as an amateur six-a-side football club for local players of Chandigarh to come together and compete in regional amateur football tournaments. The club became so successful that in 2015 after winning a string of amateur tournaments, Minerva Academy FC|CC won the Chandigarh State League title and were nominated for the 2nd Division I-League. Minerva Academy FC|CC is committed to developing football culture and giving the people of the Punjab an identity in the world of Indian Football by making football accessible to everyone and creating an environment conducive to the development of the sport.Job Description:• Generate new leads for CDS, NDS admissions & football campers through various channels.• Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business.• Achieving the monthly sales targets, assigned to him/her, for various products and services.• Meets deadlines for monthly and quarterly sales reports.• Cross sell assets and fee products.• Follow the various internal guidelines and procedures of the bank.• Ensure customer satisfaction through regular engagement.• Resolve customer queries/issues and facilitate customer service.• Maintain periodic status reports, including daily activity report and calls/follow-ups made. Show less

    • Sandhu Football Academy

      Jun 2023 - now
      Head of Operations

      Managing day to day Operations of the academy, finance, Coaching Curriculum and supervision of the ground and staff around.

  • Licenses & Certifications

    • Tally

      AIIT
      Oct 2008