
Andrew R.
Corporate Waiter/Receptionist

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About me
Configuration Coordinator at Serco with expertise in Project Management
Education

The Knowledge Academy
2018 - 2018PRINCE2 Foundation Project Management Foundation
The Knowledge Academy
2018 - 2018PRINCE2 Practitioner Project Management Practitioner
Experience

Freehills Lawyers
Nov 2000 - Dec 2004Corporate Waiter/ReceptionistResponsibilities: • Set up of all meeting rooms• Service of food and beverages to meeting rooms• Set up and maintenance of all AV equipment• Booking of national and international video conferencing facilities• Hiring additional equipment when required• Liaison with building management and suppliers• Answering telephones• Meeting and greeting internal and external clients• Taking email bookings for meeting rooms and functions• Booking requirements for internal and external client functions - flowers, equipment, beverages• Liaising with kitchen regarding menus for functions• Supervision of internal and client functions• Accurate recording of beverage consumption and appropriate charging• Booking and supervising casual agency staff Show less

Flowers On Norton St
Jan 2005 - Sept 2005Trainee FloristResponsibilities: • Executing all orders for the day ensuring specific times and requests are met• Serving walk in customers in the shop• Taking phone orders for deliveries• Shop display• Cash handling and daily balancing of takings• Ordering sampling and delivering functions• Designing, making and delivering corporate and hotel flowers• Update hotel and corporate profiles• Creating market list for accurate purchasing

Mallesons Stephen Jaques
Sept 2005 - May 2007ReceptionistResponsibilities: • Meet and greet clients on arrival• Maintain a log of visitors arriving• Direct clients and partners to meeting and conference rooms• Booking meeting/conference rooms for client and internal meetings via online booking system• Ensuring meeting/conference rooms are presented to the set standard• Coordinate catering for meeting/conference rooms• Coordinate functions and events • Organise flowers and equipment for client and internal functions/events• Reconciliation of accounts - car parking, florist, equipment hire• Ad-hoc administration• Set up of audio visual equipment in meeting/conference rooms• Coordination of video conferences for all centers• Booking and scheduling of video conferences for all centers• Assisting with technology troubleshooting for audio visual equipment in meeting/conference rooms Show less

DMS Maritime
May 2007 - Jun 2013Administration and Proposal ManagerPurpose:The purpose of this role was to manage and improve the corporate support functions of DMS Maritime efficiently and effectively. Reporting to the CEO, this multi-faceted role encompassed various areas of responsibility: proposal production, administration support, management of BMS documents, facilities, security, mobile and print device management, as well as general office management. Achievements:• 70%-win rate on major RFT with combined TCV exceeding $1.5b.• Developed companywide templates creating a consistent look and feel for all documentation.• Retained Defence Industry Security Program (DISP) accreditation through compliance with Defence Security Policy and Instructions.• Rationalised mobile device plans while transitioning all users to smartphones.• Transitioned to a companywide print management solution. Show less

Serco
Apr 2015 - Feb 2018The primary goal for this role was to coordinate the production and delivery of comprehensive and detailed tender responses for the provision of services to government clients. Managing bid resources to ensure the bid teams of writers and SMEs have the tools and support required to produce winning tender documents. Purpose:• Manage tender response documents from initial templates, producing graphics to complement the written response through to final document production.• Train writers, editors, and reviewers to use the format and document control protocols.• Manage protocols for version control of RFT documents including addenda updates and client Q&A.• Coordinate the project calendar, schedule and coordinate document reviews and governance processes.• Arrange travel and accommodation for bid team members and overseas SMEs.• Consult with recruitment to ensure smooth on-boarding of new starters and SMEs including international secondments.Achievements:• 100%-win rate on rebids with a combined total contract value (TCV) exceeding $1b.• Successfully tendered the ASRV project TCV $1.5b.• Implemented SharePoint for complex defence bids creating the benchmark for Serco ASPAC.• Nominated for Serco Pulse Award for Service 2016. • Key team member of billion-dollar projects such as Sydney Light Rail and Northwest Rail Link. Show less The Antarctic Supply and Research Vessel (ASRV) Project is a $1.5b, Design, Build, Operate and Maintain contract with the Australian Antarctic Division for the replacement and 30-year through-life support of the ageing Aurora Australis. Responsibilities of my role during the procurement through to the delivery of this unique project included: • Administration and support functions for senior management.• Management of all elements of bid production and presentation.• Management of the technical reference library including AS/NZ Standards, Lloyd’s Register, IMO, Class and Polar Code.• Contract administration including distribution and control of complex design documents.• Budget management.• Coordinate with the Travel and Global Mobility teams to manage ASRV team travel and relocation to Europe. Achievements:• Successfully deployed SharePoint on a global platform to support the project’s workspace.• Managed over 2,000 requirements design documents during the Design Phase.• Managed documentation for Contract Reviews culminating in Milestone payments.• Successfully planned and coordinated international relocation of team members, and managed logistics of staff travel to Europe within budget.• Won Serco Pulse Award for Trust 2017. Show less
Bid Administrator/Coordinator
Jun 2013 - Feb 2018ASRV Project Coordinator and Administrator
Apr 2015 - Jul 2017

Nova Systems
Apr 2018 - May 2020Complex Bid Capture CoordinatorPurpose:• Ensure business development managers, subject matter experts (SME) and bid writers have the support required to produce winning tender documents.• Develop compelling responses to consistently produce winning proposals.• Influence success and continuously improve the win rate across the Nova Group.• Manage the review of all inputs and direct the production of the final proposal.• Ensure the security and integrity of all sensitive information.• Endorse Nova Group's brand and guide the continuous improvement of bidding processes.• Encourage collaboration, consistency, and knowledge sharing amongst the group.• Create graphics to complement written responses, improving access to high-value bid collateral and improved bid library functionality for use across the Nova Group.Achievements:• Implemented bid management tools improving collaboration across multiple project teams.• Developed the Nova Systems Bid Management Manual in conjunction with the delivery of the Essential Bid Leadership Course standardising the bidding method across the Nova Group.• Produced the Nova Systems Bid Writers Style Guide which is now referenced as the company standard.• Developed the Nova Systems Knowledge Library — a suite of tools, templates, and graphics to streamline bid management and responses. Show less

Serco
Aug 2020 - nowConfiguration Coordinator
Aug 2020 - nowDocument Controller
Aug 2020 - Aug 2021
Licenses & Certifications
- View certificate

Diversity, Inclusion, and Belonging
LinkedInJun 2020 - View certificate

Proven Tips for Managing Your Time
LinkedInJun 2020 - View certificate

Microsoft Collaboration: SharePoint, Teams, Groups, and Yammer
LinkedInSept 2021 %20LIMITED.webp)
PRINCE2 Practitioner
THE KNOWLEDGE ACADEMY (UK) LIMITEDDec 2018
Adobe InDesign Course: Level 1 and Level 2
Centre for Continuing EducationNov 2018%20LIMITED.webp)
PRINCE2 Foundation
THE KNOWLEDGE ACADEMY (UK) LIMITEDDec 2018
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