Viviana Fedi

Experience

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  Enterprise

  Jul 2014 - Jan 2017

  Branch Rental Manager

  As a branch manager, I am responsible for overseeing the business as a whole. This includes:Employee development including training and developing my team.- Profit maximization;- Encouraging sales culture within the business;- Customer retention focus;- Marketing and outside sales to drive business growth;- Focusing on cost control, including account receivables collection management;- Fleet management including fleet mix;- Updating pricing strategies - long and short term; Weniger anzeigen

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  TNT

  Jan 2017 - Jan 2019

  Regional Account Manager

  TNT Express is an international courier delivery services company, now a subsidiary of FedEx.We provide a vast portfolio of services to cater for your daily requirements - UK and Internationally.Express - Next DayExpress Premium - pre noon, pre 10am, pre 9am.Same Day Special Services

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  Hertz Malta

  Jan 2019 - Jan 2020

  RAC Sales & Customer Service Manager

  To develop the Car Rental Multi-Brands business through consistent growth, instigating and aiding new product development, putting forth sound recommendations for pricing and related strategy, marketing and innovation, and establishing the brands through consistent premium customer service.- Complete performance reviews with all Sales staff, discuss strengths and development opportunities;- Actively participate in the training, coaching, and mentoring of all Sales staff;- Hold regular staff meetings to keep employees motivated and informed of business operations;- Conduct regular Business Reviews with Sales staff to ensure KPI knowledge;- Maintain an environment of positive employee relations;- Champion the Training and Development ethos for the whole team; Weniger anzeigen

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  DIZZBO

  Jun 2021 - now

  Head of Carrier Management & Loading Equipment Department

  As Head of Carrier Management, I actively manage all carrier activities such as, meetings, business reviews, forecasting and troubleshooting. I oversee the whole onboarding process for all new carriers and work closely to the Operations Department to reach a smooth and long-term collaboration. I make sure that our 3PL partners provide the required service to ensure a good customer experience and minimise disruptions. Moreover, I am responsible for recruiting new carriers, and developing strategic partnerships, within the EEA.As the Head of the Loading Equipment Department, some of my main responsibilities include following all the pallet movements, pallet revenue growth and management. The position further involves the collection, administration and verification of different partner accounts. Also the collaboration with colleagues and partners to solve arraised issues. Weniger anzeigen