SamMichael Long

SamMichael Long

Network Services Intern

Followers of SamMichael Long382 followers
location of SamMichael LongWinona, Minnesota, United States

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  • Timeline

  • About me

    Accomplished young professional with 8+ years of demonstrated Technology and Customer Leadership

  • Education

    • Totino-Grace High School

      2012 - 2016
      High School Diploma
    • Saint Mary's University of Minnesota

      2016 - 2020
      Music Administration Information Technology

      Activities and Societies: Open Mic Night Club, Former President Student Activities Committee, 2-Term Former Executive Board Member (Operations Specialist & President) • B.A. in Music Administration with Information Technology Emphasis.• Computer Science Minor

  • Experience

    • Saint Mary's University of Minnesota

      May 2018 - Aug 2018
      Network Services Intern

      • Performed installation of Network Switches and access points.• Provided remote desktop support as well as telephone support for landline and desktop softphones.• Created and implemented new processes, becoming an expert in network switches, end points, servers, wireless network ranges and best practices for optimal use. - Sourced new vendors that better fit the needs of the university, ultimately contributing to higher efficiency and profitability.

    • Saint Mary's University of Minnesota

      May 2019 - May 2020

      • Managed various projects throughout the year related to the Music Industry field.• Worked in Studio S to upload concert recordings to SoundCloud. • Provided expert day-to-day IT Helpdesk support performing client-facing support both level 2 and 3.• Monitored and maintained inventory to sustain adequate Supply Chain levels.• Synchronized and communicated itinerary and scheduled client and leadership appointments• Began role as a Helpdesk Associate and was quickly promoted to Lead due to proven results, IT expertise, and communication skills. • Assisted User Services Manager with administrative tasks and project management initiatives.• Worked cross-functionally assisting other departments such as Networking and ERP as needed.• Partnered with ETP/Applications Manager to effectively develop and implement plans for projects.• Successfully led key projects that advanced the institution as a whole.

      • Studio S Administrative Assistant

        Aug 2019 - May 2020
      • HelpDesk Lead

        Jan 2016 - Jan 2020
      • User Services Intern

        May 2019 - Aug 2019
    • Wells Fargo

      May 2020 - Nov 2021

      • Collaborate in an Agile environment on a daily basis for the Electronic Window Data Management team where satay and security are the largest priorities. • Helped develop, implement, and train on a new process to better reach customers and mitigate serious issues.• Promoted 2 times in just over a year due to proven results, IT expertise, and leadership skills. • Manage daily inbox, appropriately assigning requests and fixing emails/questions/issues timely and efficiently.• Create and maintain JCL and SQL keeping test environments running smoothly.

      • AVP: Software Engineer

        Nov 2020 - Nov 2021
      • AVP: System Operations Engineer

        Aug 2020 - Nov 2020
      • System Support Analyst

        May 2020 - Aug 2020
    • Winona County

      Nov 2021 - now

      Certified HCOAE.Work with internal and external clients, vendors, and state departments. Participate in committees and workgroups to create and support technology solutions to county service delivery. This includes certification testing and rollout of new systems and updates to existing systems.Create document management-based solutions. Configure input methods responsible for capturing information into the OnBase system (scanning, bulk import processes, COLD/ERM, etc.)Determine business requirements and creates workflow solutions using complex business rules, strict security requirements as well as integrations to external systems (data retrieval and placement).Responsible for daily invoicing and maintaining 2.4m yearly budget. Help as needed with daily operation Show less

      • Operations Analyst

        Jul 2024 - now
      • EDMS Specialist

        Nov 2021 - Jul 2024
  • Licenses & Certifications

    • Hyland Certified OnBase Administrator Professional 2024 - Recertification

      Hyland
      Jan 2024
      View certificate certificate
    • OnBase Certified Advanced System Administrator

      Hyland
      Jan 2022
    • Hyland Certified OnBase Administrator Expert 2024 - Recertification

      Hyland
      Jan 2024
      View certificate certificate
    • MSHSL Head Coach Certification

      Minnesota State High School League
      Oct 2024
    • OnBase Certified System Administrator

      Hyland
      Dec 2021
      View certificate certificate
  • Volunteer Experience

    • Head Coach - Wrestling

      Issued by Winona Area Public Schools on Oct 2024
      Winona Area Public SchoolsAssociated with SamMichael Long
    • Assistant Football Coach (Varsity)

      Issued by Winona Area Public Schools on Jul 2024
      Winona Area Public SchoolsAssociated with SamMichael Long
    • Assistant Football Coach (Middle School)

      Issued by Winona Area Public Schools on Aug 2022
      Winona Area Public SchoolsAssociated with SamMichael Long
    • Teen Council Member

      Issued by Immune Deficiency Foundation on Jun 2013
      Immune Deficiency FoundationAssociated with SamMichael Long