SamMichael Long

Experience

• 

  Saint Mary's University of Minnesota

  May 2018 - Aug 2018

  Network Services Intern

  • Performed installation of Network Switches and access points.• Provided remote desktop support as well as telephone support for landline and desktop softphones.• Created and implemented new processes, becoming an expert in network switches, end points, servers, wireless network ranges and best practices for optimal use. - Sourced new vendors that better fit the needs of the university, ultimately contributing to higher efficiency and profitability.

• 

  Saint Mary's University of Minnesota

  May 2019 - May 2020

  • Managed various projects throughout the year related to the Music Industry field.• Worked in Studio S to upload concert recordings to SoundCloud. • Provided expert day-to-day IT Helpdesk support performing client-facing support both level 2 and 3.• Monitored and maintained inventory to sustain adequate Supply Chain levels.• Synchronized and communicated itinerary and scheduled client and leadership appointments• Began role as a Helpdesk Associate and was quickly promoted to Lead due to proven results, IT expertise, and communication skills. • Assisted User Services Manager with administrative tasks and project management initiatives.• Worked cross-functionally assisting other departments such as Networking and ERP as needed.• Partnered with ETP/Applications Manager to effectively develop and implement plans for projects.• Successfully led key projects that advanced the institution as a whole.

  • Studio S Administrative Assistant

    Aug 2019 - May 2020

  • HelpDesk Lead

    Jan 2016 - Jan 2020

  • User Services Intern

    May 2019 - Aug 2019
• 

  Wells Fargo

  May 2020 - Nov 2021

  • Collaborate in an Agile environment on a daily basis for the Electronic Window Data Management team where satay and security are the largest priorities. • Helped develop, implement, and train on a new process to better reach customers and mitigate serious issues.• Promoted 2 times in just over a year due to proven results, IT expertise, and leadership skills. • Manage daily inbox, appropriately assigning requests and fixing emails/questions/issues timely and efficiently.• Create and maintain JCL and SQL keeping test environments running smoothly.

  • AVP: Software Engineer

    Nov 2020 - Nov 2021

  • AVP: System Operations Engineer

    Aug 2020 - Nov 2020

  • System Support Analyst

    May 2020 - Aug 2020
• 

  Winona County

  Nov 2021 - now

  Certified HCOAE.Work with internal and external clients, vendors, and state departments. Participate in committees and workgroups to create and support technology solutions to county service delivery. This includes certification testing and rollout of new systems and updates to existing systems.Create document management-based solutions. Configure input methods responsible for capturing information into the OnBase system (scanning, bulk import processes, COLD/ERM, etc.)Determine business requirements and creates workflow solutions using complex business rules, strict security requirements as well as integrations to external systems (data retrieval and placement).Responsible for daily invoicing and maintaining 2.4m yearly budget. Help as needed with daily operation Show less

  • Operations Analyst

    Jul 2024 - now

  • EDMS Specialist

    Nov 2021 - Jul 2024