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Alvaro Lorenzoni

Alvaro Lorenzoni

Specialist Support Engineer

Followers of Alvaro Lorenzoni246 followers
location of Alvaro LorenzoniPittsburgh, Pennsylvania, United States

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  • Timeline

  • About me

    Global Component Manager at SAP America Inc.

  • Education

    • Universidade Feevale

      1999 - 2006
      Bachelor Computer Science 10

      Graduated with Honors

  • Experience

    • SAP Labs Latin America

      Sept 2007 - Sept 2010
      Specialist Support Engineer

      • Enable customers to implement and operate their solutions efficiently by providing state of the art support services. • Orchestration of experts for fast issue resolution • Analyze and resolve reported incidents by means of knowledge databases • Root Cause Analysis of reported incidents(code review, debug and trace) • Call deflection (producing knowledge, moderating forums, knowledge sharing) • Participation in global projects• Provide corrections and workarounds in critical/escalated situations. Show less

    • SAP

      Sept 2010 - Aug 2015
      Senior Support Engineer CoE

      • Provide first class onsite and remote support service to premium customers• Provide guidance to customers regarding to product knowledge and best practices• Perform root cause analysis and deliver services in very complex environments • Lead de-escalation activities onsite at critical customers (facing role) • Increase customer satisfaction by delivering premium services• Act as customer point of contact and drive customer communications with company cross-teams (support, development, management)• Act as solution owner in Latin America Show less

    • SAP America Inc.

      Sept 2015 - now

      • Global Component Manager at SAP Ariba

        Dec 2018 - now

      • Senior Support Engineer, Commerce Support at Ariba an SAP Company

        Sept 2015 - Dec 2018

  • Licenses & Certifications

    • SAP HANA L1 Certified

      SAP AG
      May 2013

    • SAP New Technologies Certified (HANA, BW on HANA, BO, Mobile)

      SAP AG
      May 2013

    • SAP AGSCOEDCM - Data Consistency Management - certified

      SAP AG
      Apr 2013

    • SAP Service Cons. Candidatus Early Watch 2005S Certified

      SAP AG
      Feb 2011

    • SAP UE2E10 – SAP E2E Root Cause Analysis certified

      SAP AG
      Jan 2011

  • Honors & Awards

    • Awarded to Alvaro Lorenzoni
      Senior Award SAP Brazil Ltda Mar 2014 Based on the 2014 outstanding results, SAP granted him the title of Senior Support Engineer. Alvaro has also demonstrated his SAP passions (Success, Accountability, Professionalism, Integrity, Teamwork and Trust) in a very consistently way, overcoming all the expectations.
    • Awarded to Alvaro Lorenzoni
      Professionalism SAP TQM Aug 2013 Note of Appreciation for demonstrating SAP’s passionsI would like to thank Mr. Alvaro Lorenzoni by the commitment and teamwork. It was a great surprise receive the help of this professional that was ready to help me even not being directly involved with the problem. The constant search for a solution, ignoring the wrong initial assessments, up to the identification of a definitive solution for a Max Attention Customer issue.Thank you for your Support
    • Awarded to Alvaro Lorenzoni
      Accountability SAP TQM May 2011 Note of Appreciation for demonstrating SAP’s passions.Alvaro, It was very difficult to select only one category to send you a Peer to Peer. I would include, professionalism, success, team work and others. We can feel your commitment, professionalism and attitude with customers. You´re always ready to share information, tips & tricks and knowledge. I´m always learning something new with you. I would like to thank you very much for your support.
    • Awarded to Alvaro Lorenzoni
      Accountability SAP TQM Mar 2011 Note of Appreciation for demonstrating SAP’s passionsThis recognition goes to you as a result of your good work at the Backoffice taking ownership of a Very High message. The issue was a complete showstopper to the currently productive system and at the same time to Global Template project roll-out. In a quick timely fashion, the issue was resolved.

  • Volunteer Experience

    • Developer

      Issued by Catholic Congregation on Jan 2013
      Catholic CongregationAssociated with Alvaro Lorenzoni

    • Developer

      Issued by Consulta TR - Mobile Development on May 2013
      Consulta TR - Mobile DevelopmentAssociated with Alvaro Lorenzoni