Yaser Alshaibah

Experience

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  Links of Achievement For Technology

  Feb 2009 - Jan 2010

  Network Technician

  • Installed, configured, troubleshot, and maintained routers, switches, access points, modems, and firewalls, ensuring seamless connectivity and robust security for both Ethernet and wireless networks.• Managed and maintained surveillance systems, including CCTV cameras, IP cameras, DVRs, NVRs, and PTZ cameras, and provided support for time attendance and access control devices.• Installed and managed Domain Controllers, Exchange Server, and Terminal Services, supported desktop operating systems (Windows XP, Vista, 7), and oversaw data backup and restoration operations.• Diagnosed and resolved computer hardware and software issues, and managed OS installations, network resource-sharing configurations, and network cabling projects. Show less

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  Total alliance for smart solutions

  Mar 2010 - Dec 2012

  Network Technician

  • Installed and configured PTP long-range wireless networks, ensuring operational efficiency.• Conducted system monitoring and troubleshooting to rectify network issues promptly, providing a sense of security about my ability to maintain network integrity.• Traveled to remote office locations to install nodes and implement client software rollouts.• Replaced failed hardware components in server rack systems to maintain network integrity.• Configured rack server and network hardware considering rail depth, hardware mounting, and cable routing. Show less

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  Al - Hassan Trading Est

  Jan 2013 - Nov 2014

  IT Specialist

  • Overseeing the day-to-day management of LAN and WAN administration to uphold a seamless and dependable network operation.• Collaborating with management to prioritize projects and deliberate system upgrades to optimize performance.• Implement security protocols and execute system upgrades to reinforce network dependability.• Carrying out data backup procedures to mitigate data loss and ensure uninterrupted business operations.

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  Contact Centers Company

  Dec 2014 - Nov 2022

  Customer Experience Representative T2 Support Team

  • Managed an average of 200 technical inquiries per week, covering various issues related to landline services (Voice, Internet, IPTV) by following thorough troubleshooting procedures.• Proficient in using iManager U2000, Nokia 5520 AMS, Comptel, Alepo, and Order Management systems to identify and resolve customer issues.• Escalated unresolved complaints by creating tickets for specialized departments.• Implemented proactive strategies to ensure high levels of customer satisfaction.