Megan G.

Experience

• 

  Wheaton Park District

  May 2009 - Sept 2011

  Camp Counselor

  • Co-planned and implemented week-long camps for K-1 students about Illinois Wildlife and natural habitats for use in an outdoor classroom space.

• 

  Naper Settlement

  Sept 2011 - Mar 2013

  Guest Services Associate

  • Welcomed and oriented visitors arriving at the Settlement, explaining the day’s events and answering questions regarding the origins and mission of the museum• Maintained records for nearly 600 volunteers using Raiser’s Edge software• Entered and tracked school program reservation information for daily school field trips

• 

  Robert R. McCormick Museum at Cantigny Park

  Feb 2012 - Mar 2013

  Tour Guide

  • Facilitated tours for school children and drop-in visitors• Assisted with on-going research about Colonel Robert R. McCormick, including synthesis of 1930 and 1940 census data and other primary source documents• Assisted Tour Coordinator with programs for younger children, such as Camp Cantigny and Museum overnights

• 

  The Morton Arboretum

  Apr 2013 - now

  -Trains and leads year-round and seasonal staff in providing world-class customer service to 1.3 million yearly visitors at an AAM accredited museum, including answering phones, email inquiries, staffing front desk and selling public programs and memberships-Delivers on-time ticket launch and fulfillment for over 50 events a year, including add-on online giving and online General Admission ticketing.-Oversees and administers Centaman point-of-sale software, including procedure documentation, feature implementation, event programming, reporting, and ongoing technical support-Serves as onsite software lead for Centaman, attending usergroups and sharing expertise with users in 5 different departments-Designs and perfects entry experiences for signature events such as Craft Beer Festival and Illumination: Tree Lights at the Morton Arboretum, resulting in 40% increase in ticketing capacity.-Creates and distributes Tableau visualizations and dashboards regarding sales performance for multiple event shareholders Show less

  • Manager of Visitor Services

    Mar 2022 - now

  • Visitor Services Coordinator

    Apr 2015 - Apr 2022

  • Team Lead

    Apr 2013 - Apr 2015