Madeline F.

Experience

• 

  Affinity Health Plan

  Sept 2009 - Dec 2016

  Director of Training & Development

  I am responsible for the initial and continued professional development of new and veteran employees. This includes (but not limited to);Soft SkillsSales TrainingManagement Training Product Knowledge (Managed Care, Qualified Health Plans, Commercial Insurance Plans)CoachingPresentation SkillsCustomer Service Skills

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  Affinity Health Plan

  Jan 2017 - Dec 2019

  Director of Business Performance Improvement
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  Affinity Health Plan

  Dec 2019 - Nov 2021

  Senior Project Manager

  • Implementation• Business Transformation• Process Improvement • Stabilization• Product Upgrades• New Product Installation • Collaborate with project teams to create a strategic project plan upheld by SMART principles, comprehensive timelines, and an achievable scope of work • Assess the deliverables supported by the operational workflows to meet client deadlines and milestones, accounting for overlapping priorities, and conflicts• Review outsourcing expenditures for Consultants, Contractors, and Per Diem staff as well as generating end-of-month reconciliation documents (billing, invoices, etc.)• Monitor and track hours to ensure all projects are in-line with budget expectations• Ensure all Quality Control processes are adhered to, particularly at key project lifecycle stages: client review, etc.• Build and maintain proactive relationships with Clients’ in-house partners as well as third-party partners to recommend collaboration based on clients’ needs• Establish and maintain a collaborative relationship with the Sponsors, various levels of Senior and Middle Management, Vendors, and the Customer Show less

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  Affinity Health Plan by Molina

  Nov 2021 - Nov 2022

  Senior Project Manager

  • Implementation• Business Transformation• Process Improvement • Stabilization• Product Upgrades• New Product Installation • Collaborate with project teams to create a strategic project plan upheld by SMART principles, comprehensive timelines, and an achievable scope of work • Assess the deliverables supported by the operational workflows to meet client deadlines and milestones, accounting for overlapping priorities, and conflicts• Review outsourcing expenditures for Consultants, Contractors, and Per Diem staff as well as generating end-of-month reconciliation documents (billing, invoices, etc.)• Monitor and track hours to ensure all projects are in-line with budget expectations• Ensure all Quality Control processes are adhered to, particularly at key project lifecycle stages: client review, etc.• Build and maintain proactive relationships with Clients’ in-house partners as well as third-party partners to recommend collaboration based on clients’ needs• Establish and maintain a collaborative relationship with the Sponsors, various levels of Senior and Middle Management, Vendors, and the Customer Show less

• 

  Kering

  Feb 2023 - Feb 2024

  Human Resources Project Manager

  • Collaborate with Human Resources Shared Services (HRSS) team leaders to analyze and develop processes and capabilities which are aligned with functional and segment strategies, engaging stakeholder partnership• Partner with business stakeholders to collect and document process/program requirements for implementation• Draft project charters, project plans, and Service Level Agreements (SLA) that serve as the foundation and focal point of the project’s objectives• Employ SMART principles to effectively and continuously engage key stakeholders of the project plan’s status as well as completed milestones• Facilitate weekly status meetings to report on status updates including attainable metrics, and ongoing analytics throughout product’s lifecycles• Track and manage progress against project schedules to ensure on-time delivery.• Ensure project policy compliance, accompanied by structured systematic reviews • Develop and support the building of scalable and sustainable infrastructure for administration processing, reporting and analysis, defining and documenting standards and processes • Collaborate in the development of process and technology improvements that plays key supportive role in influencing technology strategy for the HR function• Partner with key stakeholders to develop comprehensive, viable production plans including user acceptance criteria, attainable metrics, and ongoing analytics• Conduct risk assessments; report findings to risk management team/department; provide recommendations for mitigation of risks (including termination of the project, if appropriate). • Manage data in accordance with the company’s record retention policies and procedures and state and federal laws and regulations. Show less