Brant Tosi

Experience

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  University of South Carolina

  Aug 2000 - May 2003

  National Communications Coordinator

  The National Communications Coordinator, commonly referred to as NCC, is one of the essential positions on a university Residence Hall Association's executive board. The NCC is the primary means of communication between the RHA and NACURH. The NCC does this by maintaining the school's affiliation status, choosing delegations to go to conferences, serving as the RHA's vote in conferences (if an affiliated member), and relaying information and networking opportunities to the RHA from NACURH. The NCC could be part of the executive board or be a member of the RHA. This is dependent on the structure of the school's RHA.General Responsibilities Included:• Served as the liaison between RHA, NACURH and the regional affiliate• Attended and vote at regional and national conferences, in particular, NCC Business Meetings• Served as the delegation chair for conferences• Coordinated all aspects of forming and sending a delegation to conferences including funding, spirit and other activities• Relayed information from other NACURH member schools to the RHA• Prepared and submit all dues and reports as requested by NACURH and the regional affiliate, including monthly newsletters to regional institutions• Coordinated the Of the Month process (nominations and selections) in conjunction with and/or in the absence of a National Residence Hall Honorary chapter. Show less

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  The Walt Disney Company

  May 2001 - Jun 2005

  Marketing Coordinator, International Marketing & Sales

  Designed and developed new product to increase profit margin for visiting tourists through theme park ticket sales. Analyzed global markets and identified trends to formulate marketing and advertising strategy. Delivered consistent advertising message by creating print, visual, and social media materials.Grew revenue by 39% over goal through concept and institution of new incentive program.

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  Enterprise Rent-A-Car

  Jan 2003 - Jan 2005

  Management IT

  • Effective in running all branch operations in coordination with assistant managers and employees• Managed profit and loss for branch; effective in making decisions to increase overall profitability• Corporate Account Sales; secured 16 new accounts for enterprise locally and nationwide• Developed top talent in the industry to increase revenueDirected all aspects of day-to-day branch operations with full profit and loss (P&L) responsibility.Received “Best of the Best” award, increased profitability, led Top Team in Sales for 13 consecutive months, and achieved strong revenue growth by developing key industry talent. Show less

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  Gaylord Entertainment Company

  May 2005 - Dec 2005

  Hospitality
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  Apple Retail

  Jun 2007 - Sept 2009

  Small Business

  Charged with selling products, repairing business relationships, building loyalty, and educating customers on specific Apple offerings. Established, developed, and certified personal shopping team. Effectively marketed program to clients via multiple communication tools. Served on Visual Marketing and Product Launch Teams; held previous positions of Specialist, Concierge, and Personal Shopper.• Expanded business by designing, developing, and promoting numerous in-store events.• Exceeded company quotas and goals; produced Highest Quarterly KPIs in Retail.• Earned Gold, Silver, Sales Professional, and Product Professional Sales Training Status.• Responsible for building, training, and certification of personal shopping team• Developed and implemented revenue tracking system for personal shopping department• Marketed program to customers utilizing various means of communication• Exceeded business quotas and goals in FY 2008 and FY 2009• Utilized business and network contacts to increase Apple Business; partnering with key decision makers• Built loyalty with small business customers through application and in-depth product knowledge• Designed and implemented independent quarterly client interaction tracking system• Successful in design, development, and promotion of in-store events • Participated as a member of the Training & Mentor Team• Solved customer problems through advanced technical capabilities• Visual Team and Product Launch team member with redesign responsibilities for front end of store Show less

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  Microsoft

  Sept 2009 - Dec 2012

  Chosen as key member of new retail initiative (The Microsoft Store) with accountability for building brand and strengthening reputation as world’s leading technology and software company. Educated, motivated, and directed staff in areas of product launches, new initiatives, store operations, policies, and procedures. Trained over 400 employees in product knowledge, sales skills, and profitability. Developed and prepared team members for future management roles. Drove team goals and oversaw all floor sales, customer service, and cash handling. Designed impactful presentations to promote store and products. Created sales and incentive programs to drive revenues and generate small business leads.• Continually surpassed company goals while achieving personal gross margin of 40%.• Selected by executive leadership to open new “Holiday Store” concept as Store Leader.• Won Microsoft Store MVP award on two occasions; served on opening team for eight stores.• Floor leader responsible for overseeing all floor actions; customer service, cash handling, and driving team goals• Exceeded company goals, while maintaining a personal gross margin of 40% during FY 2009-FY 2013• Trained and developed future Store Managers, Developmental Store Managers, and Assistant Store Managers company-wide• Tracked business sales, store trends, and reported efficiently to corporate partners• Creation of sales and incentive programs to drive sales, customer understanding, and to generate small business leads• Active recruitment of talent in order to build bench strength• Developed and implemented a technical management-reporting program and personal shopping program• Microsoft Certification and A+ Certification• Proactively coached team members to increase accountability, career development, and personal leadership development Show less Responsible for the overall daily operations of the total store while creating an amazing employee and customer experience. • Inspired and lead a diverse, high energy, genuinely friendly, customer-centric team.• Directed and allocate work of employees to meet customer needs and to enhance the Microsoft Retail experience. • Recognized and make adjustments throughout the workday as required.• Built and establish amazing relationships with employees, customers, vendors/suppliers, Corporate partners, and community organizations.• Coached and managed a great team of customer associates, including managing 25 direct reports.• Fostered a continuous learning environment through ongoing formal and informal employee training that delivers the most knowledgeable and skilled team in retail.• Exercised independent judgment and discretion in carrying out all managerial duties.• Recommend, executed, and completed merchandising initiatives in a consistently timely manner.• Analyzed and identified current customer buying trends while strategizing to meet anticipated future needs and preferences as well as providing related strategy recommendations to the Store Manager and appropriate Corporate teams.• Increased sales through strategy development designed for local customer needs, balancing with the effective execution and team support of overall Microsoft retail strategies. • Determined, set, and regularly monitored staffing levels, scheduling, and payroll. • Maintained a safe working environment and protect company assets including people, merchandise, facilities, and money.• Ensured proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed.• Recruited, interviewed, hired, trained and developed employees while achieving all employment-related compliance requirements. Show less • Developed the current customer-facing operations currently used at the Service Desk in all Microsoft Stores • Provided significant contributions to the development and delivery of New Store Opening Tech and All Employee training. • Developed and facilitated In-Store Technical Advisor Training. • Inspired and coached Technical Advisors and Product Advisors to deliver total solutions and strengthen revenue opportunities. Improved productivity with effective operation systems training. • Increased consumer training revenue by implementing Microsoft Office Specialist training and certification for all employees. • Developed and facilitated store manager and store trainer training consisting of technical and behavioral modules• Lead and conducted product, service, and customer experience training while ensuring our employees are the example of the Microsoft vision of the customer relationship. • Collaborated with our corporate leaders about the development of training and presentation materials in an effort to deliver world-class customer service in all stores. Show less • Maintained an elite level of product knowledge in all Microsoft retail product and service offerings.• Led as the in-store example of the Microsoft vision of the customer relationship.• Troubleshot customer issues and provide win-win solutions for our customers.• Provided customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.• Collaborated with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers. Show less • Maintained an elite level of product knowledge in all Microsoft retail product and service offerings.• Led as the in-store example of the Microsoft vision of the customer relationship.• Troubleshot customer issues and provide win-win solutions for our customers.• Provided customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.• Collaborated with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with elated customers. Show less

  • Store Leader

    Oct 2009 - Dec 2012

  • Assistant Store Manager

    Mar 2012 - Sept 2012

  • Store Trainer

    May 2011 - Mar 2012

  • Small Business

    Apr 2010 - May 2011

  • Technical Advisor

    Apr 2010 - May 2011

  • Technical Advisor

    Sept 2009 - Apr 2010
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  TigerDirect Business

  Dec 2012 - Jan 2015

  Hired as Services Manager and earned rapid promotion to Sales General Manager, leading team of 25-30 professionals in sales and key performance indicators (KPIs) to increase profitability through cross-platform and industry product sales, marketing, and distribution. Recruit, select, train, and supervise staff in areas of product launches, new initiatives, brand penetration, policies, and procedures.• Successfully increased KPI metric level by 65% within three weeks of hiring.• Consistently exceeded corporate-mandated sales goals in both personal and team categories. Show less

  • Sales General Manager

    Jan 2013 - Jan 2015

  • Services Manager

    Dec 2012 - Jan 2013
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  Rearden Steel

  Jan 2015 - now

  Chief Executive Officer
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  Triple F Entertainment

  Jan 2015 - now

  Chief Executive Officer (CEO) / Chief Technology Officer (CTO)

  • Lead partner responsible for financial, demographic, and statistical analysis and data mining.• Accountable for the over-hall, execution, coding and deployment of all SEO, SEM, PPC for paid-search marketing efforts.• Incorporating and distributing managerial procurement of internal data vault comprised of various team highly sensitive materials (Legal, Analytical, Social, Government).• Driving social strategic approach in alignment with the organizational mission, vision and goals. • Creating & distributing user database through data engineering and warehousing via social and direct marketing campaign management as well as “channel marketing.”• Developing & continuing to maintain “in-house” App for product placement distribution and customer education management.• Advising fellow executive team on “Big Data” Analysis through management & packaging of customer data; leading to complete over-hall of business direction based on deep dive of data analytics.• Responsible for content creation, deployment and analysis on all social media platforms.• Overseeing and facilitating graphic design artist and administrator for social profiles as well as multiple company websites.• Reviewing and optimizing team organization, including recruitment, interviews, and training.• Setting product development and technical strategies.• Creating and managing departmental budgets.• Auditing technical architecture, optimizing database schemata, and advising on scalability.• Performing technical due-diligence on software and digital media assets for investment.• Designing, developing and distributing of e-Commerce strategies for online retailer, including value-chain analysis and platform selection.• Conducting industry research and devising digital media strategies.• Creating internal structures, policies, and practices to bring companies into regulatory compliance.• Documenting processes and systems; producing risk mitigation strategies. Show less