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Nakita Mainiero

Nakita mainiero

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location of Nakita MainieroAllentown, Pennsylvania, United States
Phone number of Nakita MainieroView Mobile No.
Followers of Nakita Mainiero167 followers

  • Timeline

  • About me

    Technical Business Analyst at SingularisIT

  • Education

    • Louis e dieruff high school

      2005 - 2009
      High school diploma

      Activities and Societies: Marching Band, Choir, Concert Band, National Honor Society, Softball, Swimming

    • Strayer university

      2014 - 2015
      Master's degree information systems 4.00 gpa

      Concentration in Computer Security Management.Took the online courses as I was working full time and completed the 18 month course.

    • Bloomsburg university of pennsylvania

      2009 - 2013
      Bachelor of science (bs) physics 3.16 gpa

      Activities and Societies: Bloomsburg University Marching Band and Society of Physics Students Member of the Bloomsburg University Marching Band for four years as part of the Colorguard.Member of the Society of Physics Students all four years.Worked as a Note Taker for the Office of Accommodative Services.

  • Experience

    • Src solutions, inc

      Jun 2016 - Jun 2017
      Customer support specialist

      Charged with accountability for troubleshooting system issues and providing prompt resolutions.Delivered exceptional level of service to customers.

    • Ems linq, inc.

      Jun 2017 - Aug 2020
      Customer support manager

      Maintained responsibility for ensuring the support team was well equipped with tools, training, and skills needed to successfully perform business operations.Supervised, trained, and motivated the team in performing at optimal levels.Researched and presented options to stakeholders for help desk replacement.Spearheaded the implementation of a new help desk function in two months, which enhanced efficiency. Partnered with the development team to resolve complex support issues.Provided key insight for new development items. Show less

    • Cloud mentor

      Sept 2020 - May 2021
      Data analyst

      Maintained responsibility for ensuring Data Team members had a successful onboarding.Spearheaded initiatives for cleaner processes and higher quality of results.Lead projects to completion within a given timeframe.Created custom SQL code in order to migrate information from legacy systems to Salesforce.

    • Singularisit

      May 2021 - now
      Technical business analyst

  • Licenses & Certifications

    • Google data analytics professional certificate

      Google