Experience

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  Ford makati / manila

  Sept 2004 - Apr 2005

  Service advisor

  : Supervised technician in car maintenance Middle-man of customer and technician Sales-billing Quality Control

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  Light rail transit authority line2

  Apr 2005 - Apr 2005

  Building maintenance engineer

  Job Description : Performing any other task assigned by the supervisor Monitoring and supervised buildings and facilities.

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  Formula sports inc. jaguar/landrover/ferrari/maserati

  Sept 2005 - May 2009

  Service / technical advisor

  : Supervised the Reception : Middle-man between customer, Service Advisor and technician. : Forwarding said job card to the Job Controller for assignment and Scheduling. : Performing any other tasks assigned by Manager : Quality Control : Resolving Technical issues from the workshop : Reporting all Technical problems to the Manager and Jaguar / Land Rover U.K : Programming Computers modules and Sensors using T4 / IDS : Maintaining the safety standard operation of the workshop and reception. : Arrange and develop all workshop load and reception load : Monitor and processing weekly and monthly sales service operation : Planning and develop the training needs for technician and service advisor for technical knowledge : Reporting for approval all warranty jobs to the Warranty Department Show less

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  Ekkanoo lexus/toyota

  May 2009 - Jan 2013

  Workshop in charge

  :Identifying job assignments to the employees.:Promoter of Environmental management System.:Manage sales and financial responsibilities - Inventory analysis and Accounts Receivables.:Implementing waste water, maintenance repair and material segregations. :Supervise and monitor all Building equipments and machines.:Creating and developing process enhancements ( KAIZEN ) that improve the quality of service provided to customer:Continuously creating ideas and marketing strategies for service for the improvement of dealership:To comply with all company Health, Safety and Environment.:High knowledge in ORACLE System and Microsoft office.:Organizing Lubricants and Tire services (Sales, Purchasing and Inventory control):Implementing 5’S (Safety, Environmental and Cleanliness).:Monitoring all fleet accounts and services.:High Knowledge in analytical, problem solving and communication skills.:Monitors and adjusts operation to ensure the quality for all aspects of the service such as man hours sold, productivity measures, etc..:Creating and implementing proper program for the accuracy services for General side, Express Maintenance and Quick service side.:Performing any other tasks as may be assigned by Manager:Reporting Service issues and plans for the service workshop and reception to the Service Manager: Reporting and analyzing all technical issues to the Technical Department and Service Manager.: Planning and develop the training needs for technician and service advisor for technical knowledge: Arrange and develop all workshop load and reception load: Planning and develop all workshop equipment : Reporting for approval all warranty jobs to the Warranty Departme: Monitor and processing weekly and monthly sales service operation: Processing weekly&monthly productivity for technician&service advisor : Planning to achieve monthly targets by defining and preparing business plans to meet operation targets committed to the management. Show less

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  Gaa - renault

  Feb 2013 - Jan 2017

  Regional after-sales manager

  • Manage service and parts department.• Monitoring all fleet accounts and services.• Supervise and monitor shop maintenance, equipment and machines.• Achieving monthly targets by defining and preparing business plans to meet operation targets committed to the management. • Achieving customer satisfaction by handling complaints efficiently & providing good customer service.• In charge of overseeing the employees to make sure they meet the dealership's quality standards.• Implementing new and existing policies within the dealership and recommends suggestions for the improvement of the company’s system.• Analyze and resolves technical problems.• Manage sales and financial responsibilities - Inventory analysis and Accounts Receivables.• Implementing waste water, maintenance repair and material segregations.• Planning and developing the training needs of the technician and service advisors for technical knowledge.• Continuously creating ideas and marketing strategies for the improvement of the dealership.• In charge of compliance with all company’s Health, Safety and Environment.• Implementing 5’S (Safety, Environmental and Cleanliness).• Monitors and adjusts operation to ensure the quality in all aspects of the service such as man hours sold, productivity measures, etc.• Monitoring workshop and reception load.• Monitoring weekly and monthly sales of the service operation.• Monitoring weekly and monthly productivity of the technicians and service advisors. Show less

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  Jaguar land rover

  Jun 2019 - Feb 2020

  After sales service manager

  • Own recruiting, objective settings, coaching, and performance monitoring of Service & Parts Sales Executives.• Conduct a Technician Performance Evaluation.• Build and promote strong long-lasting customer relationships by partnering with them and understanding their needs.• Implement an action plan to close all pending job cards and pending units.• Implementing a high standard of customer satisfaction.• Implementing 5’S (Safety, Environmental, and Cleanliness).• Reporting and analyzing all technical issues to the Regional Technical assistance• Present Sales, revenue and expenses reports and realistic forecasts to the management.• Monitoring the parts inventory through customer needs.• Monitoring all warranty claims in JaguarLandrover.• Identify emerging markets shifts while being fully aware of new products and competition status. • Maintaining all records efficiently and effectively as required, including the preparation of Service report, Itinerary, Technician Scheduling, liaising with the Parts department for prompt service on repairs as well as the warranty department for compliance.• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit. • Takes the lead in sharing best practices and implementing common processes throughout the Service Department.• Compliance with Health & Safety and all relevant Company policies.• Provide a superior level of customer service and promote the sales and service culture through coaching and development of staff including staff motivation.• Manage Parts & Service sales and financial responsibilities - Inventory analysis and Accounts Receivables. Show less