Valeriia Sappa

Experience

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  Upclick

  Sept 2019 - Sept 2020

  - Conferred with customers about concerns with products or services to resolve problems- Described and explained details about product options to inform customers and guide purchasing decisions- Solved technical problems with the software via phone or email- Retained clients in case they were unsatisfied with the software and wanted to get a refund

  • Retention Customer Specialist

    Jan 2020 - Sept 2020

  • Customer Support Specialist

    Sept 2019 - Feb 2020
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  Markupus

  Apr 2021 - Aug 2022

  Project Manager

  - Working with markup/CMS projects as well as custom JS/PHP requests- Following and managing the projects implementation process- Managing resources- Working with Kaiten, Trello, Asana, ClickUp, Google Docs- Keeping in touch with the clients in Slack, Upwork, and Skype- Holding meetings with the clients- Testing websites before demos for the clients- Holding demos for the clients- Handling client objections and negotiation on favorable terms for deals- Managing reports and necessary documentation- Creating a development plan for a month ahead- Creating tasks for a designer with design updates/requirements Show less

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  JMarquardt Technologies GmbH

  Aug 2022 - Aug 2023

  Assistant Project Manager

  - Managing development and testing of conference management software, virtual platform, App for iOS & Android- Holding online, as well as offline demos for the clients- Abstract management (submission and review processes)- Presentation management (virtual, as well as on-site)- Congress program management (planning, sending invitations to speakers)- Congress registration management (virtual and on-site)- Attendance/CME certificates management (virtual and on-site)- Customer support (virtual/on-site)- Congress exhibition management (virtual/on-site)- Assisting with Scientific society management- Working with JIRA, Confluence, Asana- Communicating with the clients in Outlook and Teams- Taking meeting notes Show less

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  LeanIX

  Apr 2024 - now

  Customer Support Specialist