Experience

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  Americorps

  Jan 2009 - Jan 2011

  Bonner leader

  Volunteer, Fundraising, Advocacy, Recruiting, TeachingWon AmeriCorps Scholarship after completing over 900 hours of volunteer service

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  Lynchburg college

  Aug 2011 - May 2012

  Research student

   Conducted diabetic research under the supervision of professor  Examining the effect insulin had on microvascular vessels particularly cav-1 and VE-Cadherin

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  Easter seals new jersey

  Jan 2015 - May 2021

  · Operations Management of a payroll consisting of ~1700 individuals· Training New Hires in all job duties and creating training material · Mentoring, coaching, disciplining and yearly reviews for staff· Team leader of special projects, creating efficient work flows to improve internal productivity · Translating/assisting Spanish speaking consumers and employees. Including processing applications, training in Electronic Medical Records usage and benefits and program enrollment, translating important documents into Spanish.· Communication between various providers to resolve any possible conflicts involved in the case management of consumers. Show less

  • Customer Service/ Payroll Coordinator

    Apr 2015 - May 2021

  • Assistant Manager of Customer Service and Payroll

    Jan 2015 - May 2021
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  Partnerships for children

  May 2018 - May 2021

  Quality assurance specialist

  · Investigate events and collaborate with Program Director(s) and/or other appropriate leaders to formulate resolution and manage risk.· Aiding in the program implementation process by creating policies and procedures for community based care service line. · Create, analyze and report customer satisfaction surveys. · Create Quality Improvement Plans and oversee implementation. · Works collaboratively with Service Line Director(s) to identify high-risk areas and trends.· Provides subject matter expertise and consultation to internal customers to support quality, safety, HIPAA compliance and risk performance improvement initiatives· Develop educational tools for staff that combine understanding policy and procedure Show less

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  Vna health care

  Jan 2019 - May 2021

  Compliance assistant
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  Visiting nurse association health group

  May 2021 - May 2024

  Compliance and quality project manager
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  Corrohealth

  Apr 2024 - now

  Compliance manager