Experience

• 

  Ericsson hungary ltd.

  Feb 2007 - Apr 2009

  Project manager for TSP Node Management R&D organization with main focus on delivering customer reported escalations with fast turnover times.Involved in revising the processes KPI also depends on during this period. Team leader of a team responsible to secure stakeholder reported issues are delivered as committed both in an ongoing development project and in maintenance. Main focus was on solving customer reported issues.

  • TSP Node Management Project manager

    Jan 2009 - Apr 2009

  • Team leader

    Jan 2008 - Dec 2008

  • Software developer

    Feb 2007 - Dec 2007
• 

  Ericsson

  Dec 2011 - now

  Expert Analytics is a Big Data product, provided for Telecom operators to monitor their system, and gain insights to easily operate and improve it.As Total Program Manager, overall responsible for the planning and execution of the 250 people product unit. Working with a program team focusing on the different aspects of product development and customer deliveries.Part of the core team with Solution Line and Service Delivery leaders. Responsible for the collaboration of the cross organization team from the product side.Overall responsibilities:- stakeholder management- planning and execution- financial planning and monitoring- last escalation point for issues related to the product Show less Support manager for the IMS Gateways entity within Ericsson’s IMS domain, after MGw/MRS transition to the organization.Main activities and responsibilities:• Help the organization to align processes for the different products within the IMS Gateways portfolio.• Prioritize tasks based on internal and external input• Represent the IMS Gateways entity for all of products within its portfolio in escalations facing both internal and external customers.• Provide feedback to the IMS Gateways entity about improvement possibilities, based on information from commercial cases, and feedback from global and regional organizations• Support the teams by removing the impediments, and allowing them to focus on the tasks at hand• Interface towards all levels of support organizations within Ericsson dealing with IMS Gateways products, and interface towards Ericsson’s customers. Show less Support manager for the Media Plane entity in Ericsson.Main activities and responsibilities:• Prioritize tasks based on internal and external input• Represent the Media Plane entity in escalations facing both internal and external customers.• Provide feedback to the Media Plane entity about improvement possibilities, based on information from commercial cases, and feedback from global and regional organizations• Support the teams by removing the impediments, and allowing them to focus on the tasks at hand Show less Supporting the organization to grow to double size, and involve additional countries and people in support. The escalation manager for the CUDB related customer issues.Main activities and responsibilities:• Collect information from the live networks, and initiate changes in the product and the processes as required• Work with the organization to ensure dedicated and competent people are in customer support, and provide support to the customers• Support in removing impediments of the team• Coach and motivate the team members. Provide feedback on a regular basis.• Set up coaching / mentoring system for the new people.• Represent the CUDB organization in customer escalations, and ensure the outcome is beneficial for both the CUDB organization and the customer Show less Project and Line manager of 7 people. Coaching, and supporting the people with the different tasks. The escalation manager for the CUDB related customer issues.Main activities and responsibilities:• Distribute tasks based on priority and agreed on allocations• Support in removing impediments of the team• Represent the CUDB organization in customer escalations• Coach and motivate team members.• Set individual goals together with the team members, and support them achieving them. Show less Project manager for a 4 million euro project, aimed to deliver a green field product within OSS, using agile methodologies.Main activities and responsibilities: • Starting from the initiation, work with the product management to create the roadmap.• Build up the project team based on the requirements.• Coach and motivate the product owners.• Support the effective communication between the teams.• Remove the impediments for the project.• Create reports to stakeholders with agreed on frequency and content.• Ensure efficient processes are used in the project, and are frequently checked. Show less Transferring the product responsibility of the SHM product from Sweden to Hungary. Program/project manager for 3-5 concurrent projects continuously, all using agile methods.Main activities and responsibilities:• Identify the tasks to be transferred, and ensure a plan for each exist and is executed.• Provide information for the stakeholders to define the product roadmap.• Initiate projects, and support the project lead to deliver the project.• Provide information on all activities in the program to stakeholders. Show less

  • Product Introduction Deployment and Support Lead

    Sept 2023 - now

  • Total Program Manager

    Aug 2021 - Aug 2023

  • Head of EEA Engagement Programs

    Jan 2020 - Jul 2021

  • Program Manager

    Jun 2017 - Jan 2020

  • Support Manager

    Oct 2016 - Jun 2017

  • Support Manager

    Apr 2015 - Sept 2016

  • Head of CUDB Customer Support

    Feb 2014 - Mar 2015

  • CUDB Product Support Manager

    Feb 2013 - Jan 2014

  • OSS NSS Project Manager

    Dec 2011 - Jan 2013

  • OSS SHM Project Manager

    Dec 2011 - Jan 2013