Experience

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  Hcltech

  Jul 2006 - Jul 2013

  Apm - quality

  • Managed QMS and drove Excellence across multi-locations (Chennai and Noida) for 12 LoBs (200 FTEs)• Handled Quality & Training• Gage R & R, CAPA, QA scorecard, Covered CTQs in Quality Mgmt.• Finance Dossier & Business Fundamental Tables (BFT)

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  Amazon

  Aug 2013 - Sept 2016

  Manager i

  An information-rich and accurate product catalog is a critical strategic asset for Amazon. It powers unrivaled product discovery, informs customer buying decisions, offers a large selection and positions Amazon as the first stop for product discovery. As part of this team we create innovative solutions to measure and improve the quality of information within Amazon’s product catalog and influence the way millions of customers discover and buy products at Amazon. I lead a team of Catalog Specialists specializing in Content and Catalog Quality for Amazon's Search and Discovery group. My team measures the quality of content and catalog, performs targeted content and catalog corrections and generates training sets to enable catalog improvements at scale through machine learning (ML) across marketplaces.A small snapshot of what we do:• Measure health of the catalog in all aspects of content and catalog quality defects through data quality audits on the catalog using sound statistics. We produce extensive set of metrics on catalog health and recommend plan of action to enrich customer experience• Perform semi-automated catalog corrections to enable targeted customer experience improvement.• Support several ML teams across globe to generate machine training data sets to solve content and catalog quality problems at scale• We mine information and build knowledge bases using machine learning techniques and use it as a foundation to measure and improve data quality within our catalog• We deal with really hard problems. What does “data quality” really mean? What are the biggest opportunities to improve customer experience through data quality improvements? These are some of the questions we ask ourselves every day• We generate the customised Tollgate views on the dashboard Show less

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  Amazon development centre, india

  Oct 2016 - Oct 2017

  Manager ii
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  Ximim

  Oct 2017 - now

  Program manager ii

  A 10K ft view of FCF programs that I manage for fast-paced Indian Consumer Electronics business ie smartphones, TVs, laptops, tablets, cameras, printers, audio devices et. al.• Ever wondered, how do we figure the packaging for millions of our shipments to make them e-com worthy and maintain global standards. We have devised world-class algorithms to do so• Ideal CX is when our customers do not need to call us. With the ease provided to our customers to contact us, imagine the scale of customer interactions that we manage. We work on products to address the contact trigger points to improve CX and reduce customer contacts• We create RC bridges and product solves to control reverse-logistics (customer rejects/returns) at scale Show less