Experience

• 

  C.h. robinson

  Jun 2008 - now

  Accountable to delivering new (and enhancements to existing) products and services focused on improving end-user experience while driving toward organizational and service line KPIs and goals. Lead a cross-functional product-focused team to ensure constant progress toward success measures in an Agile environment. Strategically prioritize work backlogs to ensure the team is always working on the most critical features. Worked as a liaison between business stakeholders and software developers, with a focus on translating business requirements into technical stories to be developed in an Agile environment. Focused on leading the technical team toward driving quality while delivering against deadlines and KPIs. Coordinated projects to lead many large, new-customer implementations with cross-functional teams that included internal and external stakeholders, IT teams, multiple service lines and executive sponsors. Also provided supply chain and technical coaching to internal and external clients. Staffed and managed a team of 30 operational employees across 2 shifts to deliver quality customer service. Additionally, focused on automating processes and creating efficiencies to drive down operational costs and increase quality. Acted as a customer service agent to assist incoming callers with a variety of questions and concerns.

  • Senior Engineering Product Manager

    Jan 2022 - now

  • Transformation Strategy Manager

    Sept 2019 - now

  • IT Business Analyst III

    Feb 2018 - Sept 2019

  • Project Consultant

    Mar 2015 - Feb 2018

  • Operations Supervisor

    Feb 2011 - Mar 2015

  • Operations Coordinator

    Jun 2008 - Feb 2011