Experience

• 

  American express

  Feb 2002 - Oct 2005

  Team member-level 2

  Customer Liaison at Financial Center East in the Global procurement and Payment Services.(AP Help desk).SME for the new joinees for the Help desk process Played a Key role in various projects viz. CSAT project, Development and Implementation of Tracker tool (CRM tool) and Quality Audit system.Customer Service for the Large Market Corporate CardsTeam Captain at the American Express Global Service Center in Gurgaon.

• 

  Ibm

  Nov 2005 - Jun 2007

  Assistant manager- operations

  Worked on Multiple projects in IBM Daksh at Gurgaon and Bangalore Managed the transition and the operations of a Credit and Collections project (O2C domain)for a key client of IBM at Bangalore.People Management and client relationship management were the key facets of my role Managed a team size of about 25 associates for an inbound Customer service process in Gurgaon.Responsible for managing client relationships.

• 

  Satellier

  Jun 2007 - Nov 2009

  Deputy manager-pmo

  Key contributor in setting up and driving the Transition and Change Management processes,Control processes,CRM processes and managing the Client relationships.

• 

  Genpact

  Nov 2009 - Mar 2022

  Spearheading a team of Contract Managers for a large USD 300 MM+ portfolio of Life Sciences and Health care clients ; provide leadership support in contract renewals, contract compliance and negotiations Facilitate effective tracking of Enterprise Contract deliverables and obligations viz BCP, SLA methodology, ISAE 3402 audits, Committed Productivity, Information Security policies, HR requirements etc Ensure high level of achievement of Contract Compliance metrics by working closely with the Senior Leadership team at Genpact and client locationsFacilitate Contract compliance audits to ensure green and surprise free results by highlighting risks in a timely manner Support the Operating and Sales Organizations by providing consulting support on Contract matters Report open Contract items ( SOWs and Change requests) to Senior Leadership at Genpact and client for facilitating timely closure & avoid any revenue leakages Led a team of two Senior Managers for the Transitions and ERP deployments for a leading Life Sciences client Show less

  • Assistant Vice President

    Nov 2009 - Mar 2022

  • Senior Manager

    Apr 2012 - Aug 2015

  • Manager-Transitions

    Nov 2009 - Mar 2012
• 

  Pfizer

  Apr 2022 - now

  PfizerWorks PMO operations Lead

  • S&ES Delivery Partner- GBS

    Aug 2023 - now

  • Operations lead-GBS

    Apr 2022 - Sept 2023