Experience

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  Ramsey county

  Jan 1991 - Feb 1995

  Chief investigator

  Originally hired as the Chief Law Clerk with a subsequent promotion to Chief Investigator. Responsibilities have included: administration of investigative services for all Ramsey County indigent clients; conducting client and witness interviews; presentation of evidence and court testimony; crime scene evidence gathering functions; liaison functions with law enforcement and expert witness officials; servicing of subpoenas and court orders; staff hiring, training, and development. Managed the restructuring of the investigative operations unit. Established new case management procedures; hired, trained, and assigned investigative staff; and acted as the liaison with the public defense attorneys. Result was to significantly improve the quality of the legal defense team resulting in major acquittals. Show less

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  Target

  Feb 1995 - Jan 1999

  District assets protection manager

  Major responsibilities have included: Operations/administration; strategic planning; budget development and administration; development and implementation of departmental policies and procedures; risk management; design and initiation of profit improvement and cost reduction programs; vendor selection and negotiation; implementation of stock shortage and inventory control systems; management of health and safety awareness programs; special project management; all human resource functions; Staff hiring, training, and motivation; conducting staff performance reviews; government regulation compliance; liaison functions with outside legal firms and law enforcement agencies; management of outside vendor contract security personnel; administration of affirmative action and cultural diversity initiatives; development of training manuals and programs; public/community relations; and district-wide retail customer service/support. Have managed staffs up to 46 and operating budgets up to $1.2 million. Designed and implemented a program to decrease inventory and cash shortages. Established new policies and procedures, designed new tracking procedures and reporting forms, and trained staff. Result was to reduce district stock and cash shortage by 30% achieving a $2,600,000 savings within two years. Managed a district-wide program to reduce general liability claims. Developed new case management policies and procedures, designed and implemented safety awareness programs, conducted safety audits, and initiated staff training and incentive programs. Result was a significant decrease in workers compensation and general liability claims contributing to an operational savings in excess of $150,000. Show less

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  Marshall field's

  Jan 1999 - Dec 2003

  Regional assets protection manager

  Major responsibilities have included: Operations/administration; strategic planning; budget development and administration; development and implementation of departmental policies and procedures; design and initiation of profit improvement and cost reduction programs; vendor selection and negotiation; testing and implementation of cutting edge stock shortage and inventory control systems; project management; conducting staff performance reviews; develop and maintain close working partnerships with client organization,(Department Stores) on issues relating to stores compliance of policies and procedures, performance and overall effectiveness; liaison functions with outside legal firms and law enforcement agencies both state and federal; administration of affirmative action and cultural diversity initiatives; public/community relations; company wide retail customer service/support. Have managed staffs exceeding 100 personnel and operating budgets exceeding 3 million dollars. (26 Dept.Stores) Managed roll out of cutting edge digital CCTV technology to assist The Department Stores in the detection and recovery of company Assets. Result was a 2.3 % increase in total recovery dollars ($70,000) in six months. Designed and implemented a program to enhance the quality of Assets Protection services being provided to the Department Stores furniture business. Established new policies and procedures, introduced new technology, and implemented shortage and safety awareness programs to decrease stock shortage. Introduced a management developmental tool (Career Architect) to assess and assist executives in preparing effective developmental plans. Result was the identification of two high potential executives after only five months in position. Initiated the creation of a database to allocate Assets Protection resources to the field based on several risk factors directly related to theft and other stock shortage causing issues. Show less

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  Mervyns

  Feb 2003 - Mar 2004

  Regional assets protection team leader

  Major responsibilities have included: Leadership development, Operations/administration; strategic planning; budget development and administration; development and implementation of departmental policies and procedures; design and initiation of profit improvement and cost reduction programs testing and implementation of cutting edge stock shortage and inventory control systems; project management; conducting staff performance reviews; develop and maintain close working partnerships with client organization,(Mervyn’s Stores-mid-tier retailer) on issues relating to stores compliance of policies and procedures, performance and overall effectiveness; liaison functions with outside legal firms and law enforcement agencies both state and federal; public/community relations; company wide retail customer service/support. Have managed staffs exceeding 150 personnel and budgets exceeding 6 million dollars. (64 Mervyn’s stores in 6 major markets in Mid and Northwest-Detroit, Minneapolis, Denver, Salt Lake, Portland, Seattle). Developed and successfully rolled out Companies first Accelerate Growth Program for High Potential executives in Assets Protection. (2 executives have been promoted and another was considered an “A” back-up for the next level out of six participants.) Improved internal productivity by 40% over LY Improved external productivity over 150% over LY Developed one “A” back-up to Regional Manager Show less

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  North memorial health care

  Mar 2004 - Apr 2006

  Manager, safety and security

  Major responsibilities include: Leadership development. Managing and assigning all Safety and Security staff to ensure appropriate enforcement of established Safety and Security programs; ensures the completion of training of all Safety and Security personnel and maintains appropriate records; coordinates North Memorial Health Care’s hazardous materials program and assures compliance with regulatory agencies; participates in the development, evaluation and implementation of departmental and organizational Safety and Security related policies and procedures; coordinates campus emergency response and other incident responses as required. Maintains communication and partnerships with public safety agencies/officials; liaison for campus facilities, regarding safety and security issues; oversees incident and theft investigation, evidence collection and evaluation; establishes measures and indicators for key processes and results; continually improves processes using appropriate tools and quality improvement techniques; analyzes variances resulting from internal and external factors and makes adjustments in resource utilization to respond to organizational needs. Show less

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  International association for healthcare security and safety (iahss)

  Jan 2006 - now

  Member
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  Hss

  Apr 2006 - Jan 2008

  Principal consultant, healthcare security division

  Oversee all aspects of security consultation and education to HSS internal and external clients. Conduct new and existing security program reviews. Recommend security designs for new facility/renovation projects. Develop security related policies and procedures and special needs assessments.

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  St. mary's university of minnesota

  Jan 2007 - Jan 2008

  Adjunct faculty

  Introduction to Security Management Risk Assessment 2009-2010

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  G4s

  Oct 2008 - Oct 2014

  General manager

  Responsible for the pro-active development, operation, administration and profitability of all G4S Secure Solutions (USA) services within the assigned geographical territory of the designated area office through the application of sound business, financial, and human resources management practices.

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  Asis international

  Jan 2010 - Jan 2011

  Chair
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  Hss

  Dec 2014 - May 2019

  Isaac Luten oversees security operations for all Methodist Healthcare System facilities in greater San Antonio, Texas. His duties include consulting with the customer on strategies and techniques to continually enhance its security program, including ensuring compliance with all state, federal, and other security regulations. He mentors HSS site leaders to provide value-added, customer-centric security services to each facility. Luten also manages the security program’s fiscal component to guarantee HSS’s delivery of maximum value to the customer through the reduction of controllable expense.Luten previously worked as Principal Consultant for HSS’s Healthcare Security Division. Prior to returning to HSS in December 2014, Luten was a General Manager and subject matter expert in healthcare security for G4S Secure Solutions (USA). He has also managed the security program at North Memorial Healthcare, a Level I Trauma Center in Robbinsdale, Minn.; held various leadership positions within the Target Corporation Assets Protection Division; and served as the Chief Investigator for the Ramsey County Public Defender’s Office in St. Paul, Minn. Luten holds both the Certified Protection Professional Certification (CPP) from the American Society of International Security (ASIS) and the Certified Hospital Protection Administrator (CHPA) from the International Association of Hospital Safety and Security. (IAHSS) Show less

  • Client Solutions Director

    Aug 2017 - May 2019

  • Division Director

    Dec 2014 - May 2019
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  Sutter health

  May 2019 - Oct 2022

  Regional manager, department of protective services
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  Blackstone consulting, inc.

  Nov 2022 - Jun 2023

  Senior director, security operations (bay area)
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  Kaiser permanente

  Jun 2023 - now

  Area director national security services