Experience

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  Cullman regional medical center

  May 2012 - Jun 2012

  Administrative intern

  - Reconfigured online Patient Pre-Registration Form to promote user friendliness- Developed a Gantt Chart for the Refresh-A-Room Campaign that outlined the timeline of the project while tracking account balances for pledged funding and cost of resources- Examined Emergency Room Waiting Area processes and worked with the Senior Leadership Team to eliminate communication barriers between patients and staff by retraining triage nurses to continue to communicate with the patients while they are waiting for a room Show less

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  American family care

  May 2013 - May 2016

  Budget analyst

  Responsible for developing budgets and financial forecasts for over 50 urgent care clinics across the Southeast. Managed Sage ERP general ledger integration of sub-ledger modules and chart of accounts.- Forecasted patient visit volume with 97% accuracy model based upon seasonality and day-of-the-week indices- Created a dashboard to track and display KPIs for individual clinics’ performance against company benchmarks- Implemented 36-month rolling financial forecast that incorporated business growth strategies- Created and implemented procedures and templates to develop departmental budgets designed to be imported and maintained in the internal accounting system- Established methodology to identify trends in patient visits, gross charges, and expenses for new clinic openings based upon location- Designed income statement projection model to provide a weekly update analyzing the average daily patient count by clinic- Enhanced lab bill audit efficiency over 80% by developing processes to reconcile invoiced customer charges with internal customer database- Managed G/L integration from sub-ledger modules and chart of accounts Show less

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  Children's health

  May 2015 - Jul 2015

  Graduate administrative intern

  - Standardized the arrangement of supplies in Omnicell cabinets across nursing units to reduce non-value added time experienced by floor nurses - Developed dashboard to display volumes, wRVUs, and gross charges for Advanced Practice Providers- Performed strategic analysis of peer institutions’ investment in academic activities

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  Erlanger

  Jul 2016 - Oct 2019

  Children’s Hospital at Erlanger is a 147 bed academic medical center supported by 22 pediatric specialties, the region’s only Level IV Neonatal ICU and Pediatric Trauma Center. Reporting to the CEO, led radiology, respiratory therapy and laboratory services with $56M annual revenue, 3 direct reports and 70 FTEs. Direct responsibility for hospital business operations totaling $420M annual revenue including operational budget development, pro forma and financial analysis, strategic plan implementation, and KPI reporting.Recognized by The Leapfrog Group as a 2019 Top Hospital for quality and patient safety. Increased net revenue 12% and contribution margin 10% from FY17 to FY19 thru strategic growth. Increased productivity and reduced appointment lead time from 65 to 24 days across specialties.Orchestrated transition planning to move 11 pediatric practices and 5 hospital-based services into $40M Kennedy Outpatient Center, a finalist for Healthcare Design Magazine’s Showcase Awards. Steered drastic culture change including shifting to open workspaces with no private offices, centralized patient registration and redesigned rapid response protocols. Consolidated and reorganized patient service representatives from 15 to 6 using time interval data to identify inefficiencies, increasing patient referral processing by 12%. Launched patient check-in kiosks and tracker board system to manage patient flow. Grew outpatient radiology 8% by adding EOS Imaging and ultrasound elastography.Transitioned from private practice to hospital employment model for Neonatology, reducing ALOS by 6.4 days and increasing net income per admission $5k in a DRG and per diem contract environment.Realized $1M annual savings by restructuring iNO therapy contract and genetic laboratory services.Utilizing Lean tools, reduced specimen clotting rate by 5% in the NICU and 3% in the Pediatric Acute Care Unit by developing automated weekly reporting tool in partnership with nursing leadership. Show less Direct financial and strategic responsibility for program with 5 physicians and averaging 160 waitlist patients and 28 transplants annually. Concurrent with Assistant Administrator role at Children’s Hospital.Implemented case profitability review achieving C-Suite approval to launch program expansion.Developed and negotiated agreement with private practice physician group to hire Surgical Director.Led program expansion by hiring a pre-transplant coordinator, QAPI analyst and social worker.Increased transplant referrals 52%, total waitlist 19% and transplants 27%.Decreased median evaluation to waitlist time from 153 days to 75 days. Reduced lab wait times for orientation from 2.5 hours to 0.5 hours. Show less Performed financial analysis of incentive-based compensation for 40 advanced practice providers. Initiated review of NICU’s levels of care billing process which improved assignment of appropriate level of care upon admission from 5% to 90% and increased billed revenue per patient day by 7%. Developed business plan to align pediatric hospitalist service effort with national benchmarks.Executed USDA Distance Learning and Telemedicine grant documents to expand school-based telemedicine program to 7 schools and build 4 telemedicine suites in the Children’s Kennedy Outpatient Center. Spearheaded major gift communication plan for Erlanger’s largest capital campaign in history ($28 million). Show less

  • Assistant Administrator - Children’s Hospital

    Jul 2017 - Oct 2019

  • Assistant Administrator - UT Erlanger Kidney Transplant Center

    Jul 2017 - Sept 2019

  • Pediatric Administrative Fellow

    Jul 2016 - Jun 2017
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  Musc children's health

  Apr 2020 - Aug 2022

  Children’s Heart Center is the only interventional & surgical tertiary referral center in South Carolina. Provides operational & administrative leadership to ensure successful development, growth and strategic integration of the Children’s Heart Center and Division of Pediatric Cardiology. Direct responsibility for hospital ($53M NR) and practice plan financial management ($9.9M NR), clinical operations, contract & salary management, strategic planning and faculty affairs with 3 direct reports, 22 clinical faculty, 4 APPs. Show less Responsible the overall operations of multiple divisions, including Adolescent Medicine, Allergy, Children’s Medical Home, Developmental-Behavioral Pediatrics, Endocrinology, Gastroenterology, Genetics, Immunology, Infectious Disease, Nephrology, Neurology, Physical Medicine & Rehabilitation, Pulmonology and Rheumatology, in the Department of Pediatrics. Oversight includes financial management, clinical operations, research operations, support services, contract & salary management, facilities, purchasing and inventory, regulatory affairs, security, health and safety, compliance, medical education, human resources, academic affairs and marketing with 14 direct reports, 54 clinical faculty, 13 APPs and $13M net professional revenue. Increased net professional revenue 25% and Funds Flow wRVUs 22% from FY20 to FY22.Set strategic priorities and successfully recruited 12 providers. Opened 4 additional recruitments. Developed strategy to recruit and establish regional community-based pediatric subspecialists.Led strategic access initiatives, including template optimization and Epic decision tree designs. Grew new patient ambulatory encounter 10% and total ambulatory encounters 12%. Developed and implemented forward-looking patient access and referral metric. Improved new patient access 9 days, increased new patient volume 8% in Endocrinology. Grew outpatient Neurology 37%, improved access 70 days thru recruiting and clinic outreach. Identified and captured $50k additional annual Funds Flow revenue for developmental testing.Rapidly deployed telemedicine across divisions during COVID-19. Achieved 85% of pre-COVID volumes in 3rd week and 95% by June 2020, exceeding enterprise expectations of 80%. Show less

  • Division Administrator - Pediatric & Congenital Heart Center

    Jan 2022 - Aug 2022

  • Division Administrator - Pediatrics

    Apr 2020 - Dec 2021
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  St. christopher's hospital for children

  Aug 2022 - now

  Vice president, chief transformation officer