Experience

• 

  Wipro infotech ltd

  Jan 2008 - Nov 2008

  Desktop engineer
• 

  Marsh & mclennan companies, inc.

  Dec 2008 - Jul 2011

  Sr.technology analyst
• 

  Tata consultancy services

  Jul 2011 - now

  Service Management (Incident , Problem and Assest Management)Backup ManagementMicrosoft Team Administration for collaborationIP Telephony Administrator for CUCM /CUC/CMECisco WebEx administration , Kurmi and UCCaaS AdministrationsBCP/DR activity managementStatement of work (SoW) and Vendor ManagementCustomer Facing Leadership Roles (USA/UK and Europe)Lean Six Sigma Yellow Belt CertifiedProject management PMP certified.ITIL V3 CertifiedCisco Voice CertifiedPrince2 Foundation Certified.Well versed with Incident/Change/Problem Management processes to manage the IT Day to Day Operation. Providing Solutions for Cisco IPT systems and Managing through Cisco Unified Manager and Cisco Unity Connection.Hands on working experience Cisco Call Manager / Cisco Unified Unity Connection / Cisco Unity, Unity Connection /Cisco Unified Contact Center Express.Troubleshooting Cisco IP Phones and Unified Clients/Cisco voice Gateways, Gatekeepers,/Cisco Modules / Signalling Protocols MGCP, H323, Skinny, SIP/Cisco Attendant console applications (CUEAC, CUBAC, CUDAC). Show less

  • Associate Consultant

    Oct 2021 - now

  • Senior Voip Engineer

    Jul 2019 - now

  • Network/Telecom Team Lead

    Jul 2011 - now

  • Assitant IT Consultant

    Jul 2011 - now