
Timeline
About me
Working Service Delivery Lead|PMP| ITILv3| IT Operations & Management| Transition, Migration&Integration
Education

Imt gaziabaad
2010 - 2013Pgpm (mba-level-3 year) it and operations first
Gbssschool janakpuri
2001 - 2003Cbse science
Delhi university
2003 - 2007B.sc(h) physics physics (hon) first
Experience

Wipro infotech ltd
Jan 2008 - Nov 2008Desktop engineer
Marsh & mclennan companies, inc.
Dec 2008 - Jul 2011Sr.technology analyst
Tata consultancy services
Jul 2011 - nowService Management (Incident , Problem and Assest Management)Backup ManagementMicrosoft Team Administration for collaborationIP Telephony Administrator for CUCM /CUC/CMECisco WebEx administration , Kurmi and UCCaaS AdministrationsBCP/DR activity managementStatement of work (SoW) and Vendor ManagementCustomer Facing Leadership Roles (USA/UK and Europe)Lean Six Sigma Yellow Belt CertifiedProject management PMP certified.ITIL V3 CertifiedCisco Voice CertifiedPrince2 Foundation Certified.Well versed with Incident/Change/Problem Management processes to manage the IT Day to Day Operation. Providing Solutions for Cisco IPT systems and Managing through Cisco Unified Manager and Cisco Unity Connection.Hands on working experience Cisco Call Manager / Cisco Unified Unity Connection / Cisco Unity, Unity Connection /Cisco Unified Contact Center Express.Troubleshooting Cisco IP Phones and Unified Clients/Cisco voice Gateways, Gatekeepers,/Cisco Modules / Signalling Protocols MGCP, H323, Skinny, SIP/Cisco Attendant console applications (CUEAC, CUBAC, CUDAC). Show less
Associate Consultant
Oct 2021 - nowSenior Voip Engineer
Jul 2019 - nowNetwork/Telecom Team Lead
Jul 2011 - nowAssitant IT Consultant
Jul 2011 - now
Licenses & Certifications
- View certificate

Project management professional (pmp)®
Project management instituteNov 2022
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