Experience

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  Mcdonald’s restaurant pte ltd

  Apr 1984 - May 1991

  Floor manager

  Ensure that customer service is at tip top and do service recovery. Ensure that there are sufficient products in the bin to service the customers.

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  Caltex – gordon automotive engrg

  Jul 1991 - May 1997

  Service station manager

  Ensure that the service station function properly. Enough products to provide to motorists be it be fuels or essential needs in the mart. Provide OJT for Pump Attendants, Cashiers and ensure they provide good customers service. Attends to customer queries and do service recovery. Responsible for Sales & Profit, stock management and cost management. Also ensure that company procedure and standard are adhere strictly

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  Mobil oil singapore pte ltd – queensway a

  Jun 1997 - Jul 1998

  Service station manager

  Ensure that the service station function properly. Enough products to provide to motorists be it be fuels or essential needs in the mart. Provide OJT for Pump Attendants, Cashiers and ensure they provide good customers service. Attends to customer queries and do service recovery. Responsible for Sales & Profit, stock management and cost management. Also ensure that company procedure and standard are adhere strictly.

• 

  Cold storage singapore (1983) pte ltd

  Apr 2001 - Jul 2007

  Senior supermarket manager

  Responsible for customer service, sales and profit, stock management, people management, and cost management at the store. Analyse and respond to business results and trends in order to maximize sales and profitability for the store. Recruit, coach, train and develop team members to company standards. Maintain consistent high standards of merchandising for store layouts and promotions in accordance to plannogramming.

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  7-eleven

  Aug 2007 - Feb 2011

  Senior area manager

  Responsible for customer service, sales and profit, stock management, people management, and cost management for stores under its area. Analyses and respond to business results and trends in order to maximize sales and profitability for the stores. Recruit, coach, train and develop team members to company standards. Maintain consistent high standards of merchandising for store layouts and promotions in accordance to plannogramming. Provides business consultant to franchisees under its area.

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  Coca-cola singapore beverages pte ltd

  Mar 2011 - Aug 2012

  Senior sales executive

  Responsible for customer service, sales, stock management at outlets and people management. Ensure Sales Merchandiser provide professional service to outlet with rights quantities of recommended orders and outlet he severed is not Out of Stocks and proper merchandise standards given. Coach, train and develop team members to company standards, guidelines and policies.

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  Cheers holdings (2004) pte ltd

  Sept 2012 - Jan 2015

  Area manager

  Responsible for the effective operational performance of the stores. Execution of all Operational aspects of strategic plans, annual business plans, budgets and forecasts for the business in accordance with company guidelines and format. Develop, maintain and implement (as approved) operational policies, principles, practices and procedures. Assist Operations Manager in the preparation of financial and management reports and budgets. Conduct store audit using approved operational checklist. Provide review to stores for improvements. Conduct stock takes of stores and investigate the variances. Review sales performance, propose and implement corrective actions when necessary, to manage sales indicators. Approve Stores rosters and ensure effective rotation of the sales teams is in place to suit customer flow. Conduct weekly/monthly store walks with Operations Manager, Category Managers and General Manager. Setting up and opening of new stores assigned to its area within the agreed timeline. Conduct recruitment activities for new stores to be opened in its area. Ensure new staff member are properly integrated into the family. Probationary review of new staff and conducting effective Annual Staff Performance appraisals. Handle all employees’ grievances and misconduct. Provides business consultant to franchisees under its area. Show less

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  Epic foods & grocers pte ltd

  Jan 2015 - Apr 2015

  General manager

  Overall management responsibilities for the day to day total store operation including customer service, training and development of all store team members, labor management, CASH and inventory control, asset protection, shrink, store conditions, and performance management.Plan, implement, and follow-up on weekly sales programs.Manage, control, and track store payroll and budget.Execute strategic plan through active engagement of team members and department managers.Conduct store tours to evaluate store conditions and react accordingly.Manage total store hiring process and personnel/time and attendance procedure. Show less

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  Singapore post ltd

  May 2018 - now

  Oversees 2 Regional Deliveries bases. Accountable for planning, coordinating and managing staff and services to ensure efficient and effective postal delivery operations and that customer service standard are maintained at all times which requires by iMDA. The formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with management to ensure that Regional Deliveries Bases' short and long term goals are met. Work with team members in service and postal delivery to minimize mis-sort/mis-delivery and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance. Manages Human Resources responsibilities, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements. Last but not least, ensuring last miles deliveries SLA are met as stipulated. Show less

  • Senior Manager

    Apr 2015 - now

  • Senior Manager

    May 2018 - now