Experience

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  Bestway cement limited

  Aug 2018 - Dec 2018

  Internship trainee

  • Achieved a 95% ticket resolution rate within 24 hours, demonstrating exceptional problem-solving efficiency.• Increased system uptime to an impressive 99.9%, ensuring reliable and continuous business operations.• Implemented cost-effective IT solutions, significantly reducing operational expenses.• Streamlined network troubleshooting processes, improving network reliability and performance.• Enhanced data backup protocols, safeguarding critical business data against potential loss or corruption.• Led a successful software rollout, ensuring smooth adoption and minimal disruption to workflow.• Optimized helpdesk operations, reducing response times and increasing service quality.• Managed critical system updates with diligence, maintaining system integrity and security.• Elevated user satisfaction by 80%, reflecting a strong commitment to exceptional service delivery. Show less

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  Sp zone(pvt)ltd.

  May 2019 - Dec 2020

  Jr network engineer

  Developed an understanding of network infrastructure and operations, including routers, switches, firewalls, and wireless networks.Installed and configured various hardware components such as servers, routers, switches and hubs in accordance with best practices.Monitored the performance of network devices to ensure optimal performance levels were maintained at all times.Collaborated with other teams within the organization to design efficient solutions for customers' requirements regarding network connectivity needs.Implemented security measures such as access control lists (ACLS) or intrusion detection systems (IDS) to protect corporate data from malicious attacks or unauthorized access attempts.Configured virtual private networks (VPNs) for secure remote access over public networks like the internet.Created detailed documentation of existing configurations which can be used for future reference purposes.Assisted senior engineers in developing strategies that would help reduce downtime caused by system outages or other unforeseen events.• Gained network infra expertise; routers, switches, firewalls, wireless tech• Installed/configured network hardware; servers, routers, switches, hubs• Monitored network device performance; ensured optimal operation levels Show less

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  Prime integrated solutions (private) limited

  Jan 2021 - Mar 2022

  Network engineer

  • Expertly configured and maintained a suite of network devices, including routers, switches, and firewalls, adhering to industry best practices.• Vigilantly monitored network performance to guarantee high availability and resource optimization.• Innovated automated processes to streamline network service deployments and upgrades, enhancing efficiency.• Engaged in strategic capacity planning to support mission-critical applications, ensuring robust bandwidth while maximizing cost savings.• Fortified network security by implementing ACLs, NAT, VPNs, and other advanced features in line with corporate and industry standards.• Conducted proactive network maintenance, including firmware updates, to safeguard a secure data flow within the organization's infrastructure.• Collaborated cross-functionally to drive network performance and reliability improvements across various regions and remote offices.• Optimized network devices for peak performance, adhering to best practices.• Automated service deployments, cutting down manual network tasks. Show less

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  National bank of oman

  Mar 2022 - Feb 2023

  Network technician and team super visor

  • Expertly managed and optimized network infrastructure, including routers, switches, firewalls, and wireless access points.• Strategically developed and deployed new technologies to enhance network performance and reliability.• Implemented robust authentication and authorization policies across LAN/WAN networks to safeguard sensitive data.• Efficiently troubleshot and resolved networking device issues, adhering to stringent SLAs for maximum uptime.remote communications.• Installed and configured essential software on user workstations and laptops, ensuring compliance with IT policies.• Conducted regular preventive maintenance, including system patching and antivirus updates, to ensure network integrity.• Managed network systems, ensuring robust performance and high reliability• Developed and deployed new tech strategies to optimize network operations• Monitored traffic to secure networks from threats, maintaining system integrity Show less

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  Gulf neon signs

  Mar 2022 - now

  Production & project supervisor, cnc and laser machine operator , it support

  Plans employee shifts and work schedulesCoordinates job assignments and cross-training between and within divisionsProvides feedback on employee work performancePrepares reports and updates for upper managementOrganizes events that will make a positive impact on employeesSupervises processes and ensure smooth operationsAssigning responsibilities to production employeesCoaching employeesSupervising and monitoring employeesConducting reviews for personnel performanceCompiling production recordsEnsuring all equipment is functioning properlyPreparing work schedulesMaintaining quality serviceEnsuring production plans are completed in timeCommunicating with other manufacturing departmentsIdentifying and troubleshooting production issuesEnsuring and maintaining safe work environmentOptimized network performance to guarantee up time and reliability for user operations.Configured and managed sophisticated network architectures, including routers, switches, firewalls, and load balances.Diagnosed and resolved network issues efficiently, ensuring minimal downtime.Liaised with vendors for timely hardware/software upgrades to meet organizational requirements. Show less