David Osofsky

Experience

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  Self-Employed

  Apr 2005 - Nov 2015

  Information Technology Support Specialist

  • Provided network administration support for several professional offices in a Windows environment• Expert in user management in Active Directory, group policies, access permissions and storage quota management• Provided on-site support to clients working from home/remote sites.• Administered and maintained various types of VOiP/PBX environments including MAC and installation/configuration of IP telephony devices

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  DIRECTV

  Jan 2015 - Feb 2019

  CSR II

  • Supported inbound callers with account inquiries, billing issue resolution and served as a Retention specialist – working with customers who were considering service cancellation.• Expert at de-escalating upset customers by thoroughly listening to their concerns • Cross-marketed other AT&T services such as wireless and internet services to ensure customers were aware of our services and promotions

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  Ascendent , LLC

  Sept 2020 - Nov 2020

  Information Technology Specialist

  Worked as part of the migration team in the deployment of Cisco 8841 desktop and 7841 wall-mount VOIP phone. Also deployed Cisco 8821 wireless IP phone. This project was for Virtua Hospital and the migration of 1600 VOIP phones.

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  MKS2 Technologies

  Mar 2021 - Jul 2023

  System Administrator

  System Administrator supporting the VA Hospital and area VA Administration offices with desktop/laptop support.

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  U.S. Department of Veterans Affairs

  Sept 2023 - now

  System Administrator

  System Administrator for the Department of Veterans Affairs OIT EUO 581 VAMC Huntington