Mark Flamendorf

Experience

• 

  NYC Department of Education

  Sept 1972 - Jun 1980

  Conducted school needs assessment and coordinated action teams to help improve school processes and functioning. One major outcome included creation of a Freshman Orientation Program run by Juniors and Seniors who were trained as peer leaders and Student Orientation Guides. Taught Regents Biology, Chemistry and General Science to high school students in grades 9 through 12. Successfully started and grew an extracurricular science club to involve students in a variety of activities outside of hte classroom

  • Organization Development Specialist - HS Renewal Program

    Sept 1977 - Jun 1980

  • High School Science Teacher (Biology & Chemistry)

    Sept 1972 - Jun 1980
• 

  Brooklyn College

  Jan 1980 - Jan 1983

  Career Development Specialist - Corporate Careers Program

  Worked with undergraduates majoring in the sciences to educate them on career opportunities in their respective disciplines. Provided coaching and workshops on topics of resume writing, interviewing, job search strategies and informational interviewing.

• 

  Pace University

  Jan 1983 - Jan 1984

  Cooperative Education Coordinator

  Placed students majoring in computer science and business into internships that complemented their majors and provided the critical experience required to land F/T jobs upon graduation

• 

  New Dimensions in Leadership

  Jan 1984 - Jan 1985

  Organization Development Consultant

  Provided management and leadership training for supervisors and managers in large city hospital.

• 

  Merrill Lynch & Co.

  Jan 1985 - Jan 1997

  Assistant VP

  Over 12 years as manager of business process training (brokerage operations), e-learning, customer service and management & leadership development

• 

  Johnson & Johnson Health Care Systems Inc.

  Jan 1997 - Jan 2001

  Training Consultant

  Focus was on sales, account management and supply chain training, group faciliation and change management..

• 

  Prudential Securities

  Jan 2001 - Jan 2001

  Manager Curriculum Development

  Coached and guided Financial Consultant trainers in implementing a new sales training curriculum.

• 

  Empire Blue Cross Blue Shield

  Sept 2001 - Jan 2004

  Manager Human Resource Development

  Focus on HR training including leadership, workplace violence prevention and new hire orientation

• 

  AIG

  Jul 2004 - Jul 2011

  Senior Management, Leadership & Sales Training Specialist

  Focus is on management, leadership, organization development, talent & performance management, coaching, executive development, curriculum & instructional design and sales training in domestic and international settings. Other areas of expertise include career development, business/education partnerships and school leadership. Supported the following departments including underwriting, claims, legal, engineering and finance.

• 

  The McConnell Leadership Group, LLC

  Aug 2011 - now

  Vice President

  Provide leadership, management, coaching and career development services to individuals and organizations using a strength-based approach. Focus on delivering customized services to individuals, small and medium sized insurance brokers/agents & carriers, banking & financial advisory organizations, medical groups & hospitals, professional associations, not-for-profit organizations, legal & accounting firms, K-12 school districts and higher education institutions.

• 

  North NJ Chapter American Society for Training & Development

  Oct 2011 - Jun 2013

  Vice President-Professional Development (Volunteer position)

  Volunteered with a great team of learning & development colleagues to move our chapter forward in serving others in our profession.

• 

  Northhighland Consulting

  Sept 2012 - Nov 2012

  Training Lead

  Working with a dynamic team as the Training Lead on a major change initiative at a large pharmaceutical company in helping them implement a serialization program for tracking shipments of drugs throughout the world.

• 

  Intrepid Learning

  Jun 2013 - Aug 2013

  Instructional Designer (Contract position)

  Worked with a dynamic team of professionals designing instructional strategies and materials for the roll out of a train-the-trainer initiative for a major client of Intrepid Learning Systems.

• 

  Crum & Forster

  Oct 2013 - May 2018

  Director Learning & Development

  Responsible for all learning & development initiatives for a 2500 employee commercial insurance carrier. Built the learning function from the ground up. Lead team to design and deliver a blended approach to both business, management development training and coaching.

• 

  Rutgers University

  Aug 2017 - Apr 2018

  Member CX@Rutgers Advisory Board

  Provide guidance and advice to The CX@RUTGERS program offering a four day interactive, collaborative experience where participants learn to apply principles and techniques that drive Customer Experience innovation.

• 

  Primeast

  Jun 2019 - Mar 2021

  Senior Consultant

  Serve as contract facilitator, coach and senior consultant for Primeast, a global organization that specializes in partnering with clients to create learning experiences in leadership, team building, and organizational change that improve business performance