Jennifer Hesse

Experience

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  TOP Nachhilfe

  Feb 2011 - Oct 2011

  Private tutor

  Private tutor for the subjects chemistry and biology

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  Service am Gast GmbH

  Nov 2011 - Apr 2012

  Consultant for conference support

  Consultant for conference support at Henkel AG & Co. KGaA (Düsseldorf)

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  EPetWorld GmbH

  May 2012 - Aug 2012

  Customer Service Agent

  - Head of Customer Service - Operations Management - Management of external service providers (e.g. fulfillment service providers, payment providers, dropshippers)- Design/implementation of processes (e.g., customer service, logistics, front-end and back-end)- Definition, collection, evaluation and reporting of key figures - Support of newsletter marketing

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  DORMA

  Sept 2012 - Feb 2013

  Employee idea management (temporary)

  - Revision and standardization of documents (SOPs) and processes after ISO 9001- Supervision and maintenance of the continuous improvement program- Maintenance and further development of quality indicators (KPIs)- Development and analysis of statistics

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  LVQ Weiterbildung gGmbH

  Mar 2013 - Aug 2013

  Further education: Quality Manager, Health and Safety Manager, Environmental Manager

  Full-time education: Quality Manager, Health and Safety Manager, Environmental Manager; Including Water Protection Officer, Pollution Control Officer, Waste Management Officer

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  Adviselynx AG

  Feb 2014 - Dec 2015

  Quality Manager

  - Establishment and further development of the quality management system- Establishment of the training management and execution of training courses- Document management- Providing quality and compliance services to pharmaceutical companies and software suppliers:- Quality Consultant @Roche: Document Management- Quality Consulant @Novartis: - Preparation, coordination and monitoring / support of customer and regulatory audits as well as self-inspections (GxP, SOX)- Risk, Issue and Action Management- Computer System Validation (CSV)- Assists the project/program PMO in coordinating project activities and decision-making Show less

• 

  Roche

  Jan 2016 - now

  Leading a team responsible for GxP Support for Site Logistics including Roche Global Warehouse - Supervision of inspections (authorities, customers)- Conducting self-inspections- Coordination, documentation, tracking and archiving of inspections- Ensuring inspection readiness at the site with respect to regulatory requirements- Coordination and Maintenance of quality management concept and the departmental SOPs- Monitoring of GMP standards regarding regulatory and internal requirements- Conducting training in the field of inspection management

  • Head GxP Compliance

    Apr 2023 - now

  • QA Manager for Logistics

    May 2022 - Apr 2023

  • Quality Compliance Manager

    Jan 2016 - Apr 2022