Melanie Losey

Experience

• 

  Xerox

  Jan 1999 - Dec 2018

  Executive focal and leader of several transformational initiatives that are delivered year over year cost productivities and operational efficiencies. Primary areas of focus include: organization redesign and improving self-help and remote resolution capabilities for customers, channel partners and employees. Leader of a $38M technical service operation consisting of 12 first line managers and 300 highly skilled technicians across a multi-state territory. Delivered 12.5% reduction in operating cost while improving response time by over 20% and remote resolution rates by 6%. Delivered over $4M in savings and process efficiencies through the application of lean six sigma methodology including use of DMACI and DMEDI approaches. Recognized as role model for delivering against project and cycle time objectives Delivered cost and process improvements in the areas of lease negotiations, strategic planning, facilities management and call center operations. Negotiated lease teams which delivered 10% savings on a $56M portfolio. Supported development and implementation of the corporation's Virtual Office Program and Area Master Plans. Lead and supported outsourcing transition activities for call center and facilities management functions. Provided financial planning, analysis, and internal control management for a $60M expense base for variety of Corporate Shared Services including Travel, Conferencing Services, Security, Medical, Aviation and Equipment Leasing. Responsible for quarterly financial outlooks, annual plans, internal control audits, month end close procedures and variance analysis.

  • Vice President, Global Service Delivery - Strategic Transformation

    Jan 2016 - Dec 2018

  • Vice President, Xerox Technical Services - Atlantic Operation

    Jan 2010 - Jan 2016

  • Lean Six Sigma Black Belt

    Jan 2008 - Jul 2010

  • Manager, Corporate Real Estate

    Jan 2002 - Jan 2008

  • Financial Analyst

    Jan 1999 - Jan 2002
• 

  Pitney Bowes

  Jan 2019 - now

  Vice President, Continuous Improvement