Damon Cone

Experience

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  Pearson

  Aug 2012 - Nov 2013

  Tech Support

  Investigating, documenting and resolving customer reported issues effectively and efficiently Understanding and articulating the impact of various software functionality options Developing customer-specific rules using the various software Conduct product testing Developing and presenting client education content Work with the Implementation team to effectively transition customer projects to Support Provided stellar customer experience

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  Randstad USA

  Mar 2014 - May 2014

  Tech Support

  Assist with the planning, implementation, maintenance and documentation of all facets of reliable, efficient, integrated computer information networks. Provide assistance and training to all members in the use of our computer network, workstations, and in-vehicle equipment. Assist with the management of the cooperative’s communications and information hardware and software, with primary responsibility for radio, telephone, and computer systems, and their efficient integration. Provide help desk support, via phone, computer, in person, and through our ticketing system, for most issues related to desktop software, hardware and peripherals. Provide 24-hour support for hardware and services critical to operations Show less

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  IT Avalon

  Nov 2014 - Feb 2015

  PC Support Specialist

  Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtime Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule Collaborate with team members to create and maintain standard operating procedures and technical support documentation Ensure all workspaces and equipment is maintained per department policy and procedures Collaborate with infrastructure and operations group to ensure efficient operation of the company's desktop computing environment Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals Maintain knowledge of industry trends and technologies to help advance IT strategy Show less

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  IDevOps.io

  May 2022 - now

  DevOps Engineer

  Created bash script to audit Kubernetes pods for liveness, readiness, resource requests and resource limits probes then report which pods in which namespace had probes in their spec. Created python script to produce audit report of Kubernetes pod report of if liveness and readiness probes are enabled as well as resource requests and limits are enabled. Started a personal Git repo with scripts organized by technology. Updated resource requests and limits with extra field depth. Created Jenkins and Redis Dockerfile from Scratch with a simple Hello-world pipeline to test the deployment with a python test script.. Wrote terraform to setup, build, deploy s3 buckets in AWS with lifecycle options as well as a virtual machine for nginx server in AWS and a IAM role policy for reading/writing from the s3 bucket. Installed Redis Via Helm and Tested it worked through kubernetes port forwarding.Wrote python script to test password protected Redis utilizing kubernetes port forwarding through local host.Created and modified values.yaml file to change Redis helm chart service type from ClusterIP to LoadBalancer in order to test through public internet.Wrote python script to test password protected Redis utilizing kubernetes load balancer.Wrote Terraform to deploy AWS VPC with 3 subnets: 1 public, 2 private, with a layer networking setup routing traffic through internet gateway to setup segregated networking layer for application stack.Wrote Terraform to deploy pay_per_request dynamoDB table for test application in AWS as well as a custom ECR on demand for test applications on docker image in AWS. Added ZAProxy Scan to Django deployment pipeline to test OWASP vulnerabilities and fail pipeline on failed scans.Added automatic route53 domain name updating in our CICD pipeline to deploy route53 dns for our django projectAdded ingress controller to kubernetes deploy for django projectAdded automatic SSL generation using cert-manager to our ingress for django Show less