Satvinder Kaur

Experience

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  Vodafone

  Jun 2006 - Feb 2009

  Monitor Network performance & E2E Service and drive improvement expectations for the RAN [GSM, GPRS, UMTS[HSDPA, HSPA)] , Core network (Nokia RNC, MSS, BSC) & Transmission Network, Monitor network performance after SW upgrades and changes on the live network. Provide Third line support to network performance issues & corporate customer issues. Deliver reports to Stakeholders RAN Key KPIs ( Accessibility, Retainability, Quality, HSDPA, Handover) meet targets, Analysis of KPI above the thresholds / advising action plans. Identifying route cause of the exceeding thresholds. Check congested/ Blocking cells & apply Half rate as per Erlang B table RAN audits (alarms and parameters) Show less

  • RAN Performance Engineer

    Jul 2008 - Feb 2009

  • Network Engineer

    Jun 2006 - Jun 2008
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  T-Mobile

  Jun 2009 - Mar 2010

  Ericsson Ran engineer

  • Monitor Availability & Performance of the Radio Access Network 2G,2.5G(Ericsson), 3G(Nokia) and all associated Transmission Infrastructure in line with KPI’s, • Validate Data integrity of Rehosted WCDMA sites for Site id, RNC ID, WBTS, Wcell, Coco, Circuit Information on Circuit Manager (MBNL Re-parenting Project)• Root cause analysis and fault rectification of Nokia, Ericsson, Nortel network elements• Incident Management, Fault Management,• Provide Network Availability Reports to the management. Show less

• 

  Telefónica UK

  Sept 2010 - Dec 2017

  • Participate in strategies and initiatives aimed at improving the availability and performance of the RAN.• Optimize the Radio network to its maximum potential/ capacity and resolving performance issues utilizing drive data and performance management. • Creating a dashboard of stats and improvements to the network.• Optimize the network parameters to resolve the coverage, quality(interference), capacity issues where necessary. • Handling high priority VIP and high-value corporate customer issues and provide a resolution within the agreed SLA’s.• Working on the Network Delta reports, Identify the Root cause for failures ( Quality, Handover, CSFB) Show less • Reactively manage Network Performance via notifications, • Provide first-line support for all performance-related alarms and liaise with third parties for additional support to progress the issue to resolution within the agreed SLA’s.• Optimise the network based on Network KPIs, bad cells analysis • Network and Service improvement recommendation, presenting a proposal to Radio Optimization engineers• Handle customer issues, analyze Drive Data ( Layer 3 messages).• Provide and analyze daily ART performance report and other daily and weekly reports highlighting trends and possible network issues. Show less

  • Senior Radio Engineer

    Aug 2011 - Dec 2017

  • RAN Support Engineer

    Sept 2010 - Aug 2011
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  Spark New Zealand

  Aug 2021 - now

  Support Engineer CS- Core and Radio