Lalit Kumar Yadav

Experience

• 

  T&AS DesignTech Services Pvt. Ltd.

  Nov 2019 - Nov 2022

  Associate Engineer

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured).• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs.• Communicate with customers on discrepancies, order conflicts, and shipping delays.• Follow up to ensure customer issues are resolved promptly and thoroughly.• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience. Show less

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  Genpact

  Feb 2023 - Aug 2023

  Process Associate

  • Respond to customer queries and customer’s concern.• Demonstrates effective, clear and professional written and oral excellent communication skill.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seek solutions through logical reasoning. Providing excellent customer service to the customers. Responsible to exhibit capacity for critical thinking and analysis• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Basic knowledge of how digital payments work. Show less

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  Psyliq

  Dec 2023 - Jan 2024

  Data Analyst