Usman Tariq

Experience

• 

  TRG (The Resource Group),

  May 2006 - Dec 2008

  IT Operations Supervisor

  * Working in co-ordination with on-shore US, UK and Canadian (HEAD OFFICE) team tohandle each day’s call center data operations.* Handling day-to-day call center operations in terms of managing information. It includedremotely accessing and handling the database in centers located at North Bay, Charleston,Pittsburgh, Verizon, Bend - Oregon and other states.* To process the raw data from the dialers from different contact centers in US, Canada andUK using different applications built In-House, meeting deadlines for all the deliverables.* Generation and Verification of reports using different tools and techniques.* Delivering the daily calling information to the clients using different means like FTP, emailand web applications.* Analyzing and trouble shooting all Microsoft/windows server (Exchange server 2003 andother Microsoft applications), Network issues and escalating if needed.* Participate in bridges to coordinate resolution of urgent production impacting issues.* Managing the ticketing system and ensuring all tickets are created, worked upon and resolvedefficiently. Show less

• 

  MINISTRY OF FOREIGN AFFAIRS OF UAE

  Mar 2009 - now

  Senior Systems Engineer

  * Formulating Software distribution through LANDESK. Managing remote access of workstations, installations and maintaining distribution package of LANDESK server, security and patches deployment through LANDESK server.* Keeps abreast of developments in the field by engaging in professional development activities.* Providing advice on a wide range of information systems, issues including strategy, policy, management and service delivery.* Provide hardware, software, and connectivity support to end-user printers including networkprinters and PCs/laptop equipment according to IT standards, logging calls through MANAGEENGINE, monitoring and TCP/IP configuration.* Working closely and rapidly with internal customers and vendors.* Supervising, following up and managing IT contractors with MoFA regarding IT tasks andmissions inside and outside MoFA, after official working hours and even late at night.* Demonstrate Training sessions and presentations for new engineers and familiarizing them with the kind of work around the organization & offering support on phone or on site if it's necessary.* Managing Intranet, Internet and Outlook emerging issues.* Providing end users to join the Domain, creating private folders on the server side, givingpermissions and educating users about basics in using the PC.* Using client utilities including Telnet, IPCONFIG, Trace Route, Ping, FTP, and Hyperterminal.* Install, configure, maintain, and troubleshoot PC systems, hardware and software using S/W such as "HIRENS TOOLS".* Repaired, serviced, and replaced parts, boards, and equipment for IBM, HP, DELL &KYOCERA brands (PC’s, Servers, Laptops, Scanners and Printers).* Install, upgrade and configure new computer resources including hardware, software andapplications, diagnose system hardware, software, operating system problems, scanners andprinters. Show less